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Spa Receptionist

4 months ago

Vancouver, British Columbia, Canada Rosewood Hotel Group Full time

OVERVIEW/

BASIC FUNCTION:
Ability to provide Rosewood Hotel Georgia guests and staff a unique and outstanding spa experience. Deliver effective and efficient guest service experience. Provide members/guests with extensive knowledge of the spa, to enhance their visit with the highest level of customer services to increase visits and repeat business.



RESPONSIBILITIES:


  • Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards following Forbes/LQA standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests.
  • Maintain positive guest relations at all times.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Follow Spa opening/closing procedures.
  • Report to work in appropriate uniform, on time, and well groomed according to Rosewood Hotel Georgia's guidelines.
  • Assist members/guests in the following areas: a. Spa, dining and other reservations and information. b. Locker key administration. c. Pool and Fitness room. d. Towels, robes, sandals, and amenities maintenance.
  • Assist with lounge Food and Beverage service as needed.
  • Attend all scheduled staff meetings, training sessions on a consistent and regular basis.
  • Follow-up to spa manager on all comments, concerns and suggestions made by staff and Rosewood Hotel Georgia members and guests.
  • Explain and promote all spa facilities, services, and activities.
  • Knowledgeable in all aspects of spa services, programming, and reservations.
  • Receive and manage all locker room supplies and equipment.
  • Continually strive to improve the procedures at the spa desk.
  • Follow spa attendant's procedures in the spa policy/procedure manual.
  • Model and reinforce all standards and policies set by Sense Spa at Rosewood Hotel Georgia
  • Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff's knowledge base and effectiveness.
  • Responsible for maintaining helpful, cooperative relations with co-workers.
  • Responsible for adhering to Rosewood Hotel Georgia employee handbook guidelines and Sense Spa at Rosewood Hotel Georgia Policy/Procedure manual.
  • Responsible for adhering to Rosewood Hotel Georgia's core values.
  • Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.
  • All other duties as required.



QUALIFICATIONS:



Experience:
Minimum 2 years' experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset. Extensive customer service experience is required.


Education: High school diploma. Diploma or degree in a related field, or equivalent vocational training certificate, CPR certified.

General/Technical Skills: · Perform job functions with attention to detail, speed, and accuracy. · Prioritize, organize, and follow up. · Be a clear thinker, remaining calm and resolving problems using good judgment. · Follow directions thoroughly. · Understand guest's service needs. · Work cohesively with co-workers as part of a team. · Work with minimal supervision. · Maintain confidentiality of guest information and pertinent hotel data. · Knowledge of Book 4Time is an asset.

Language: Required to speak, read, and write English. Additional language is an asset.

Visa Requirements: Must be legally eligible to work in Canada.



Physical Requirements:
Must be able to exert physical effort in transporting 10-15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.