Service Order Fulfillment Analyst

2 months ago

Toronto, Canada Ministry of Public and Business Service Delivery and Procurement Full time

Are you interested in working in an environment where there is a commitment to being the OPS leader in I&IT service, innovation and excellence?

If so, consider this exciting opportunity with the Infrastructure Technology Services, Process and Operations Branch
**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: In this role, you will:

- provide the necessary access to file shares and administer mainframe solutions (RACF)
- ensure individual clients, Service Order Desk Agents and all appropriate stakeholders are kept informed and that activities and tasks are being fulfilled within targeted Service Level agreements.
- ensure that all OPS security requirements are considered when fulfilling any request that may provide unauthorized access to personal or enterprise data storage.

**How do I qualify?**:
**Technical Knowledge and Skills**:

- you have knowledge of Information Technology Infrastructure Library (ITIL) policies and procedures, Service Order Fulfillment, Mainframe (RACF) and eSMT to coordinate IT service requests and ensure all service order requests are monitored and fulfilled
- you have the ability to acquire knowledge of Service Level Agreements

**Communication and Relationship Management Skills**:

- you can explain risks, benefits and recommendations to decision makers, stakeholders and staff
- you can establish effective working relationships, provide detailed instruction for non-technical agents and deal with partners, vendors and customers

**Organization Skills**:

- you have organizational skills to prioritize and effectively deal with multiple requests and meet defined goals
- you can plan and coordinate projects

**Project Management and Leadership Skills**:

- you have knowledge of project management and integrated office systems to review infrastructure projects and solutions, evaluate feasibility options and identify client service needs
- you have leadership and teamwork skills to provide technical direction to Service Desk Analysts

**Analytical Skills**:

- you have analytical skills to translate business needs into technology requirements, understand client requests, provide solutions to IT needs and recognize barriers that may jeopardize service delivery

**Additional Information**:
**Address**:

- 2 English Temporary, duration up to 12 months, 200 First Ave W, North Bay, North Region or 222 Jarvis St, Toronto, Toronto Region or 1 Stone Rd W, Guelph, West Region or 301 St Paul St, St Catharines, West Region or 17 Gable Lane, Kingston, East Region or 33 King St W, Oshawa, Central Region or 659 Exeter Rd, London, West Region or 300 Water St, Peterborough, East Region or 159 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions
- **Schedule**:

- 6**Category**:

- Information Technology**Posted on**:

- Wednesday, November 6, 2024**Note**:
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
- E-MG-221572/24

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