Medical Receptionist

2 weeks ago

Kanata, Canada Bridlewood Medical Centre Full time

_**Urgently hiring**_

**QUALIFICATIONS**:

- Experience in an office setting in a reception capacity
- Knowledge of computer systems
- Familiarity and comfort with patients
- Background in customer service
- Medical terminology
- Medical office admin experience (_recommended_)
- Familiarity with Oscar, and OTN systems (_recommended_)
- **Standard First Aid, CPR-C and AED certified**

**RESPONSIBILITIES: Including but not limited to**
- Daily opening and closing procedures of the office
- Posting outgoing mail (including courier); distributing mail and faxes
- Duties assigned to the administrative staff as required by managers
- Answering phone lines including taking and responding to messages
- Booking and cancelling appointments
- Scanning and faxing documents
- Corresponding with staff and physicians
- Greeting patients, directing them to exam rooms
- Collecting payment, cash handling
- Stocking forms (Faxing Transmittal, screening questionnaires, etc.)
- Inventory / office supply monitoring
- Monitoring functionality of office equipment
- Maintaining the cleanliness of common areas including the kitchen, waiting room, computers etc.
- Maintaining office filing system (both electronic and paper files)
- Assisting staff who are having problems using office equipment, computer hardware and software, fax machine, photocopier, etc.
- Following cleaning and sanitization protocols

**KNOWLEDGE**:

- Knowledge and experience with common office equipment (e.g. multiple phone lines, fax machines, photocopiers, computers, etc.)
- Knowledge of professional reception and courteous customer service practices
- Knowledge of office suite products (Microsoft Office)
- Knowledge of the Oscar and OTN systems (recommended)

**SKILLS**:

- Excellent communication, public relations, and interpersonal skills.
- Ability to handle interactions in a professional, discreet manner, reflecting an understanding of personal health related issues and services
- Ability to resolve workplace conflict with managers and colleagues
- Time management skills, creating work plans, working to deadlines
- Demonstrates an ability to work on a team in a multi-tasking environment as well as work independently with little direction
- Demonstrates initiative, an ability to solve problems and use sound judgement in decision making
- Ability to manage stress at work
- Demonstrate capacity to synthesize and process information from many different sources
- Competence in designing/writing communicative material
- Organizational, and filing skills
- Skills in operating and trouble-shooting common office equipment
- Clear grasp on confidentiality protocols and ability to act with discretion

**SUITABILITY**:

- Displays values and attitudes in keeping with our mission statement
- Demonstrates a courteous and professional demeanour, tact and diplomacy
- Understands and respects confidentiality
- Sound judgment and common sense in decision making
- Openness to guidance and direction
- Commitment to work
- Is able to handle pressure and changing work demand
- **Schedule**:_
- Monday - Thursday: 9/10am - 6pm (8 or 9 hour shift available)
- Friday 8am to 2pm

**Job Types**: Permanent, Full-time

**Salary**: $18.50-$20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
Plexiglass installed at the front desk as a barrier to patient contact, PPE provided for all employees. We are seeing patients both in our office and vial phone consultation. Sanitization is done hourly.

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