Project Manager(Call Center)design

3 weeks ago

Don Mills, Canada Bell Canada Full time

Req Id: 411161

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

**Summary**:
Working closely with a number of internal partners, including IT, Corporate Security, Fraud Prevention, Operations, DCX, BPI, BARS, Training, etc. the Project Design and Delivery Leader will be responsible for assessing customers’ and end users’ needs and experiences to design and deliver programs with speed and accuracy. The Project Design and Delivery Leader must be a highly motivated and professional individual with a passion for improving the overall Customer Experience and delivering initiatives to drive specific results.
If you have demonstrated experience planning and delivering cross-functional project teams on large and complex projects, this is a great opportunity to contribute to Bell’s strategic imperatives.

**Key Responsibilities**:

- Evaluate projects call center impacts and build assessment involving communication to planning teams and key stakeholders and data collection and analysis.
- Effectively engage, lead and influence cross functional teams to deliver highest level of quality on all projects within committed timeline and scope, and meeting all project requirements and deliverables.
- Create and manage project plans and related documentation in accordance with established project management methodology (Project Charter, BRD, WBS, Budget, etc.).
- Create and / or collaborate with IT PM process mapping and targeted customer experience.
- Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions.
- Provide regular updates on project status, including risks and risk management approach to senior management.
- Identification of new opportunities and related solutions to deliver benefits above committed project deliverables.

**Critical Qualifications**:

- Experience designing and leading large scale projects of varying levels of complexity and scope, preferably within the Telecom, Technology, or Security space
- Demonstrated ability to effectively lead project teams and stakeholders with varying desired outcomes, to achieve established project deliverables.
- Strong financial and business acumen with the proven ability to support the development of business cases and financial forecasts.
- Ability to work in a fast paced environment and manage multiple projects through effective prioritization.
- Strong problem solving skills and demonstrated ability to be highly creative in formulating solutions.
- Authentic, professional and confident communicator able to influence project teams and stakeholders through effective communication and presentation skills.
- Bachelor’s Degree in Business, Engineering, Computer Science, or Marketing is an asset.

**Preferred Qualifications**:

- Project Management Designation/Certification is an asset.
- SAFe Agile certification is an asset
- MS suite including MS Project, and Visio expertise is an asset
- Confluence, SharePoint, and Miro experience is an asset

LI-SS1 #tech #talent #indeed

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa
**Work Arrangement**:Hybrid
**Application Deadline**: 06/16/2023

Created: Canada, ON, Don Mills

**Bell, one of **Canada's Top 100 Employers.

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