Control Centre Supervisor

3 weeks ago

London, Canada Securiguard Full time

Securiguard is seeking a passionate and experienced Control Centre Supervisor to join our campus security team. Join us in this elite role where your vigilance and dedication contribute to the overall safety and success of our Campus partner.

**NATURE AND SCOPE**

The incumbent works a nominal 40-hour week, normally Monday to Friday from 8:00 AM to 4:00 PM however may be required to work at other times including evenings and weekends as dictated by operational requirements or as directed by the Manager.

**REQUIRED SKILLS AND ABILITIES**
- Canadian citizenship or be a permanent resident of Canada.
- Certificate in Emergency Communications from a Community College or equivalent specialized training or work experience.
- No criminal convictions for which a pardon has not been granted and have no criminal charges pending before the court.
- Excellent communication skills, both verbal and written including the ability to obtain and convey pertinent information quickly and accurately.
- The ability to maintain a calm, professional demeanor while dealing with a wide variety of unusual and rapidly changing situations.
- The ability to respond quickly and appropriately under stressful conditions.
- A high degree of familiarity with provincial and federal laws, college policy as well as procedures and directives as required of their position and as established by the College and London Police.
- The ability to maintain confidentiality of sensitive information.
- The ability to work independently, without direct supervision as a member of a team.
- Familiarity with public safety radio procedures and protocols including multi channel/band and telecommunications interconnects.

**ADDITIONAL QUALIFICATIONS**
- Have exemplary experience in any field of customer service
- Have previous security related experience
- Familiarity with C.P.I.C., P.A.R.I.S. and I.R.I.S. procedures and protocols.
- Have advanced working knowledge of current dispatch software systems including Protégé, D3, SIMS, C*CURE, BOSCH video, Omni Cast and Dictaphone.
- Ability to perform advanced computer hardware diagnostics and trouble shooting.

Securiguard Services Limited, a leading security and safety solution provider in Canada for almost fifty years, deploys personnel across various industries, including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects. With a team of 4000+ professionals, Securiguard offers a comprehensive selection of safety and security services across Canada by air, land, or sea. We are an equal opportunity employer, committed to a diverse and inclusive work environment fostering respect, inclusiveness, and career growth.

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