Client Experience Jr. Manager
7 months ago
**Who We Are**
We are a financial technology company located in downtown Toronto. We offer several payment processing solutions to clients throughout Canada including providing leading sports organizations with the ability to accept online payments so they can streamline their registration and enrollment requirements.
**What It’s Like Working Here**
We do things a little differently. We are a small, focused team of 15 individuals that work in a unique open-concept casual office environment. We foster a family environment but are professional and passionate about what we do. Maintaining a positive and energetic environment is important to us We offer competitive salaries, regular bonuses, training and development, an excellent work-life balance, as well as a fully stocked fridge.
**About The Role**
This role will be working directly under our Senior Manager, Product & Partnerships with the opportunity to grow and expand into a newly created role depending on your strengths and passions.
- Loves contributing to a team and takes pride in their work;
- Is very process oriented, operates on logic, and is organized;
- Ability to take direction;
- Has great writing skills and is able to create professional documents;
- Ability to clearly present findings and accept feedback;
- Able to manage multiple initiatives;
- Comfortable working in a professional environment and interacting with key stakeholders of our highly valued partners.
**Role and Expectations**:
- Draft and maintain procedures; Analyze existing work practices, identify, and implement process improvement opportunities in collaboration and under the direction of Senior Management;
- Manage relationships with third-party partners/service providers and act as a liaison between Senior Manager and third-party partners/service providers, updating internal processes as required;
- Creating and managing process documentation;
- Work in collaboration with different departments to develop, document, and refine workflows to improve existing operations and processes
- Collaborate with Senior Manager and internal stakeholders in planning, designing, and implementing process improvement initiatives
- Efficiently communicate key process changes, summarize new features and applicability and present to stakeholder
- Work in conjunction with different departments to collaborate on projects and drive business changes
- Document processes in formats that support staff training and communication
**Requirements**:
- Must be a positive, passionate, team player
- Savvy on the computer specifically Microsoft Word
- 3+ years experience in a professional role
- Excellent written and verbal communication skills
- Extremely organized
- Post-secondary education considered an asset
- Previous experience in the payment industry is an asset
While we offer training and mentorship from a very experienced team, you will also be expected to learn autonomously with mínimal supervision.
**Salary**: $55,000.00-$68,000.00 per year
**Benefits**:
- Casual dress
- Discounted or free food
- On-site parking
- Paid time off
- Profit sharing
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M6G 3T7: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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