Business Banking Advisor
6 days ago
**Come Work with Us**
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
**Job Title**
Business Banking Advisor- La version en anglais suivra/English version will follow_
- Français_
**En quoi consiste l’emploi?**
Le conseiller, Services aux entreprises, en poste dans le Centre de conseils, offre des services bancaires avec professionnalisme, attention et précision à nos clients dans un centre de contact. Vous répondrez aux clients tout en leur offrant un service à valeur ajoutée de manière proactive, notamment en prodiguant des conseils numériques, en recherchant des occasions d’affaires et en assumant personnellement la responsabilité de résoudre leurs problèmes. Vous veillerez à ce que les clients bénéficient d’un service optimal qui répond à leurs besoins, en vous souciant constamment de l’expérience client. Il s'agit d'un poste à temps plein, axé sur les quarts de travail, avec la flexibilité et la possibilité de travailler à domicile et/ou au centre de conseils.
**Quelles seront vos tâches ?**
- Fournir, avec professionnalisme, des conseils financiers aux entreprises clientes, nouvelles ou existantes.
- Recommander des produits et des services ou renseigner les clients pour répondre à leurs besoins financiers actuels et futurs.
- Appuyer vos recommandations de produits et de services (aux particuliers ou aux entreprises) grâce à des renseignements faciles à comprendre et les convertir en valeur qui répond aux besoins mentionnés par le client.
- Gérer les activités relatives aux risques et aux règles de conformité lors du traitement des opérations.
- Développer vos compétences en fournissant des conseils pertinents aux clients pour répondre à leurs besoins en matière de dépôt, de gestion des liquidités et de traitement des paiements.
- Démontrer votre engagement dans la résolution au premier appel, c'est-à-dire prendre en charge les problèmes des clients au premier point de contact.
- Inviter et aider les clients à utiliser les technologies numériques libre-service.
**Que vous faut-il pour réussir ?**
**Compétences essentielles**
- Aptitudes manifestes pour la vente et le service à la clientèle, de préférence dans le secteur des finances ou du service et capacité à réussir au sein d’une culture axée sur les clients et les objectifs
- Aptitude pour l’écoute, la création de liens et la recherche des bonnes solutions pour les clients.
- Attitude exemplaire au téléphone, connaissance des technologies de l’information ainsi que des technologies numériques et aptitudes pour mener plusieurs tâches de front et résoudre des problèmes
- Bilingue Français et Anglais (oral et écrit) - la maîtrise de l’anglais est requise afin de servir nos clients dans les communautés anglophones
- Flexibilité de travailler selon des horaires variés pour répondre aux besoins de nos clients: du lundi au vendredi de 7 h à 23 h (HE), le samedi de 7 h à 22 h (HE) et le dimanche de 8 h à 22 h (HE)
**Qu’y gagnerez-vous ?**
Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance, et collaborons afin d’offrir des conseils fiables qui contribuent à la réussite des clients et à la prospérité des collectivités. Nous nous soucions du bien-être de chacun et nous sommes déterminés à réaliser notre plein potentiel, et à faire la différence dans la vie de nos clients et des collectivités.
- Programme de rémunération globale comprenant des primes et des avantages sociaux à la carte, rémunération concurrentielle et actions, s’il y a lieu.
- Programme de formation de classe mondiale sur les services financiers
- Excellentes perspectives de carrière et accès à diverses possibilités d’emploi dans l’ensemble des secteurs d’activité et des régions
- Perfectionnement soutenu par la direction grâce à des occasions d’accompagnement et de gestion
- Équipe dynamique et performante axée sur l’innovation et la collaboration
- RBC s'engage à soutenir les modalités de travail flexibles quand et où elles sont disponibles, à condition que les employés soient en mesure de répondre aux exigences technologiques et de confidentialité du poste (c.à-d. espace privé et calme, connectivité Internet, etc.) Détails à discuter avec le chargé de l’embauche._
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- __________________
- English_
**What is the opportunity?**
The Business Banking Advisor within the Advice Center is responsible for providing professional, attentive, and accurate banking services to our clients
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