Customer Success Representative
5 months ago
**Chair-man Mills**:A true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none.
**Position Overview**
As an integral member of the Sales & Operations team, the Customer Success Representative (CSR) supports our sales and operations team, partner planners, caterers, venues, and the general public in the execution of events. As a CSR, you will process event quotes and reservations on behalf of the sales team during high volume seasons. The CSR serves as the central point of contact internally between operations and our sales team. Externally, the CSR will be the voice of operations when interacting with our customers and partners. Strong inter-personal communication skills, hyper-attention to detail, technology/digital savvy, and a passion for the events industry are critical for success in this role.
**Schedule**:
Must be flexible to work Wednesday to Sunday.
**_Wednesday - Saturday 12:00 pm - 8:00 pm and Sunday 9:00 am - 5:00 pm._**
**Essential Job Functions**
**Operations Support**
- Assist the operations team with administrative tasks, including closing and sending out incoming and outgoing orders, processing sales orders, and responding to customer inquiries promptly and professionally.
- Collaborate closely with the sales and dispatch team to provide necessary support and ensure smooth execution of sales and operations.
**Customer Service**
- Provide excellent customer service by promptly responding to inquiries, resolving issues, and ensuring overall customer satisfaction.
- Handle inbound calls, take orders from customers, and facilitate communication with the dispatch team to schedule deliveries efficiently.
- Collaborating with the dispatch lead to optimize truck loads and ensure effective logistics planning.
- Demonstrate product knowledge to customers and assist them in making informed decisions.
- Address customer complaints professionally, providing effective resolutions and ensuring customer retention.
- Support dispatch teams with both regular and last-minute orders, acting as a mediator between sales, fleet, and clients.
- Facilitate communication and coordination with various departments, including the warehouse, tableware, and linen to fulfill last-minute orders and meet customer demands.
- Gather feedback from customers and update the error report to continuously improve service quality and operational efficiency.
**Logistics Management**
- Serve as the primary point of contact for internal and external shipping and logístical inquiries, addressing customer queries and concerns efficiently.
- Coordinate with fleet to ensure timely delivery of products and manage any issues related to shipping and delivery effectively.
- Work collaboratively with team members across the sales, operations, and fleet team to identify and implement continuous process improvement opportunities, enhancing organizational efficiency and service delivery.
- Helping with inventory counts during the slow days/season.
**Experience and Qualifications**
- Previous experience in customer service, sales support, and/or logistics management preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and external partners.
- Strong organizational abilities and attention to detail, with the capability to manage multiple tasks simultaneously in a fast-paced environment.
- Experience in Point of Rental (POR) software is considered an asset.
- A proactive mindset and willingness to collaborate with team members to achieve common goals.
- Ability to remain calm and composed under pressure while delivering exceptional customer experiences.
**Other Skills/Abilities**
- Can positively deal with demanding timelines and stressful situations.
- Other responsibilities as assigned.
- This role requires to be on-site 100%.
-
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...
-
Customer Success Representative
5 months ago
Toronto, Canada Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Sales Representative
1 month ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Sales Representative to join our team in the Toronto office. As a Sales Representative, you will be responsible for making and receiving telephone calls on behalf of our clients, performing according to established quality assurance standards and within guidelines set...
-
Customer Success Representative
1 week ago
Toronto, Canada commonsku Full time**Join the team that is changing the promo industry** commonsku is changing the way businesses within the $25 Billion promotional products space work. We are the leading platform for promo product distributors-combining CRM, Order Management, and eCommerce into one sophisticated hub. But, we don't just sell software; we believe in helping our customers...
-
Customer Service Representative
1 week ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...
-
Customer Success Representative
6 months ago
Toronto, Canada RamSoft Full time**What are we looking for?** Through over 25 years of innovation in radiology software and SaaS solutions, RamSoft has provided several award-winning solutions to healthcare providers around the world. With state-of-art software and services, we are uniquely positioned to help Hospitals, Clinics and Physicians to deliver effective patient care. We love to...
-
Sales Representative
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting established sales goals.Key Responsibilities:Place and...
-
Customer Success Representative
5 months ago
Toronto, Canada NurseAchieve Full time**Customer Success Representative** **OVERVIEW** NurseAchieve is a leading provider of software products that support nursing schools. We provide preparatory courses through a combination of clinical excellence and technology leadership that enables a personalized curriculum approach that benefits all our students. We help nursing schools and their...
-
Customer Success Representative
5 months ago
Toronto, Canada NurseAchieve Full time**Customer Success Representative** **OVERVIEW** NurseAchieve is a leading provider of software products that support nursing schools. We provide preparatory courses through a combination of clinical excellence and technology leadership that enables a personalized curriculum approach that benefits all our students. We help nursing schools and their...
-
Customer Success Representative
2 weeks ago
Toronto, ON, Canada Venngo Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Success Representative to join our team at Venngo. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and identifying new opportunities for growth.Key Responsibilities:Drive business growth by communicating...
-
Customer Success Representative
6 months ago
Toronto, Canada Chair-man Mills Full time**Chair-man Mills**:A true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none. **Position Overview** As an integral member of the sales & operations team, the Customer Success...
-
Customer Success Representative
6 months ago
Toronto, Canada Teranet Full timeWho We Are Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and...
-
Customer Success Representative
6 months ago
Toronto, Canada Longbow Advantage Full time**Customer Success Representative** **_ Longbow Advantage_** is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus® Platform, and WMS consulting services purpose-built to expand and enhance warehouse technologies. We take a holistic approach to warehousing strategy,...
-
Customer Success Representative
2 months ago
Toronto, Canada GetQuorum Full time“Are you looking to roll up your sleeves and use your knowledge to be part of a trusted Client Operations team?” GetQuorum is looking for a passionate and dynamic Customer Success Representative who brings their dedication and motivation to solve big and small client campaigns. Do you have the drive and passion to handle client campaigns and implement...
-
Csr (Customer Success Representative)
5 months ago
Toronto, Canada RAB Design Lighting Full time**Customer Success Representative (CSR)** **RAB Design Lighting** is a Canadian owned and operated company that has been manufacturing quality commercial and industrial lighting products for over 50 years. The company serves the Canadian electrical distribution market with a broad offering of well-designed, cost-effective, and energy-efficient lighting...
-
Multilingual Sales Representative
1 week ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timePosition Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...
-
Customer Success Representative
2 months ago
Toronto, Canada Tali AI Full timePhysicians, the backbone of our healthcare system, have long been burdened by excessive administrative tasks and documentation requirements resulting in the widespread issue of physician burnout. The toll of spending 10-15 hours per week on these tasks has led to a concerning trend known as the "great resignation of healthcare," with doctors leaving their...
-
Bilingual Sales Representative
1 month ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeJob Title: Bilingual Inbound Sales RepresentativeAt Zedd Customer Solutions, we are seeking a highly motivated and bilingual sales representative to join our team. As a key member of our sales team, you will be responsible for making and receiving telephone calls to promote our products and services to new and existing customers.Key Responsibilities:Place...
-
Bilingual Sales Representative
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full time**Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting established goals.**Key Responsibilities:**Place and receive telephone...
-
Customer Success Representative, Bilingual French
6 months ago
Toronto, Canada Financeit Full time**Who we are**: Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. We are small enough that you can make an...