Supervisor, Customer Service

2 weeks ago


North Bay, Canada Ontario Northland Full time

**POSITION**: Supervisor, Customer Service

**REPORTS TO**: Manager, Customer Service

**DEPARTMENT**: Passenger Services

**LOCATION**: North Bay, Sudbury, Cochrane or Timmins

**REFERENCE**: 500-151-24

**SALARY**: $78,390 - $92,223

**WHO WE ARE**:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services.

**ACCOUNTABILITY STATEMENT**:
The Supervisor, Customer Service provides day to day operational support and supervision for the Customer Service team. The Supervisor will provide leadership, training, quality control, guidance and support to Customer Service employees. In addition to the day-to-day operations, this position will support the development of processes to enhance customer service at Ontario Northland.

**MAJOR DUTIES/ RESPONSIBILITIES**:

- Supervise and provide daily guidance to 25-30 unionized employees, on multiple shifts across Northern Ontario
- Manage and develop scheduling of staff at all locations
- Ensure employees work safely and efficiently in a positive work environment
- Train, mentor and provide coaching to Customer Service Sales Agents
- Address building related issues with internal and external facility partners
- Perform quality inspections, ensuring property meets desired quality standards and expectations
- Ensure employee compliance with AODA and other relevant legislation
- Ensure all customer service feedback/inquiries are tracked and actioned, ensure they are assigned to appropriate lead hand as required
- Work with the Motor Coach control centre on passenger service requirements and any issues that need coordination (ie. Inclement weather, accidents, road closures, and other related events)
- On call 24 hours per day, 7 days per week, working irregular work hours, including nights and weekends
- Travel territory regularly

**REQUIREMENTS**:

- Secondary School Diploma or General Educational Diploma (GED)
- Five years’ of supervisory experience in a customer service setting or a combination of post-secondary education and experience
- Good analytical and leadership skills
- Strong communication skills
- Deep understanding of customer service best practices
- Ability to foster a positive and collaborative team environment
- Knowledgeable in conflict resolution and de-escalation techniques
- Excellent organizational and planning skills
- Have a solid understanding of collective agreements
- Working knowledge of computers and Microsoft Office Suite
- Bilingualism is an asset
- Familiar with geographic territory of Ontario Northland
- Possess a valid G driver's license and the ability to travel
- Project a positive and helpful image at all times
- Committed to Company Health and Safety

Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.

Wa9VXKIsPb



  • North Bay, Canada Husqvarna Full time

    The Customer Service Supervisor is responsible for overseeing the daily operation of business to ensure we meet our daily and monthly KPIs. This position plays the lead role in coaching and developing our Customer Service Reps (CSR) to provide a high quality customer experience to our internal and external customers. This position helps ensure our...


  • North Bay, Canada District of Nipissing Social Services Administration Board Full time

    **Housing Services Supervisor** **Bulletin D2023-16** **Permanent, Full-Time** **Salary: $84,452.26 - $95,978.49** **Location: North Bay** Do you aspire to have a fulfilling position in the human services delivery environment and to make a difference in the lives of the people in our community? The District of Nipissing Social Services Administration...


  • North Bay, Canada Near North District School Board Full time

    **The Near North District School Board is Hiring!** **Full-Time Financial Services Supervisor** Reporting to the Manager of Finance, the Financial Services Supervisor plays a key role in managing all operational and administrative financial functions related to internal and external controls and reporting requirements. The Financial Services Supervisor is...


  • North Bay, Canada Near North District School Board Full time

    **The Near North District School Board is Hiring!*** **Full-Time Financial Services Supervisor** **Effective Immediately** Reporting to the Manager of Finance, the Financial Services Supervisor plays a key role in managing all operational and administrative financial functions related to internal and external controls and reporting requirements. The...

  • Customer Service Clerk

    21 hours ago


    North Bay, Canada North Bay City Full time

    **Posted On**: July 28, 2023 at 12:00 PM **Ends On**: August 07, 2023 at 11:59 PM **Customer Service Clerk** **Full-Time - **Temporary (Approximately 3 months)** **JOB POSTING ID 23E-38** Under the direction of the Customer Service Supervisor, this position is responsible and accountable for providing excellent customer service in a professional and...

  • Customer Service Clerk – Part-Time

    Found in: Talent CA C2 - 2 weeks ago


    North Bay, Canada North Bay Full time

    Career Opportunity Posted On April 16, 2024 at 12:00 PM Customer Service Clerk (Part-Time - On call/As required) Applications are invited for a Part-Time (on call as required) Customer Service Clerk. Under the direction of the Customer Service Supervisor, this position is responsible and accountable for providing excellent customer service in a...


  • North Bay, Canada Moore Propane Ltd Full time

    Reporting to the Supervisor, the Collections Customer Service Clerk is responsible to ensure the office cycle is completed including payments, loads, and deliveries are accurately and promptly reconciled and processed to the appropriate customer accounts. - Monitoring of customer accounts to ensure compliance with the Company’s Credit policies. - Download...


  • North Bay, Canada Niijaansinaanik Child and Family Services Full time

    Reporting to the Service Manager, the Screening and Disclosure Supervisor is responsible for directly supervising the Telephone Screeners and Disclosure Workers. The Supervisor is responsible for providing direction, coaching and clinical supervision to staff on all matters relating to child welfare service delivery while ensuring that their efforts are in...


  • North Bay, Canada Niijaansinaanik Child and Family Services Full time

    Under the direction of the Manager of Cultural Services, the Cultural Services Supervisor is responsible for overseeing the Cultural Program staff in day-to-day activities, providing education and training to Agency staff, member communities and external partners regarding cultural values, beliefs, traditions and perspectives on individual, family, and...

  • Spv 12r

    5 days ago


    North Vancouver, Canada BC Public Service Full time

    Posting Title- SPV 12R - Supervisor, North Vancouver, Cannabis Operations- Position Classification- Supervisor R11- Union- GEU- Location- North Vancouver, BC V7P 3M7 CA (Primary)- Salary Range- $49,464.27 to $55,838.67 annually- Close Date- 1/30/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor...


  • North Bay, Canada TW Foods Full time

    Will work as cashier and work the floor for customer service and restocking. **Job Types**: Full-time, Permanent **Salary**: From $15.50 per hour Shift: - Day shift COVID-19 considerations: Yes **Experience**: - sales: 1 year (required) - Customer service: 1 year (required) Shift availability: - Day Shift (preferred)


  • Thunder Bay, Canada Heddle Marine Service Inc Full time

    **Position Summary**: **Position Summary**: Fabmar Metals, is an industrial and marine fabrication and machining shop, specializing in ship repair/fabrication, pressure vessel fabrication, custom machining, structural steel and plate work, and conveyor systems. Working on industrial and marine projects, the Steelworker Supervisor evaluates, directs, and...

  • Customer Service

    2 weeks ago


    North Bay, Canada PHARA Full time

    **Customer Service** Permanent Part-Time, $22.72/hour, % in Lieu of Benefits **Do you have excellent customer service?** **Do you want to start a career in health services?** **Service à la clientèle** Poste permanent à temps partiel, 22,72 $ l’heure, % au lieu d’avantages sociaux **Avez-vous d’excellentes aptitudes au service à la...


  • Thunder Bay, Canada Epiroc Customer Center Full time

    **Service Technician Field - Thunder Bay** Our team is growing, are you looking for a challenge? Epiroc is a leading productivity partner for the mining, infrastructure, and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class...


  • North Bay, Canada Syl's Neigbourhood Kitchen Full time

    **Job Type**: Part-time Part-time hours: 10 per week **Salary**: $15.50-$17.00 per hour Day range: - Weekend availability Shift: - Day shift - Night shift **Experience**: - sales: 1 year (preferred) - customer service: 1 year (preferred) Shift availability: - Night Shift (preferred) - Day Shift (preferred) Work Location: One location


  • North Bay, Canada The Submarine Place Full time

    **Company description** A North Bay staple restaurant since 1978, offering subs, rotisserie chicken and specialty Greek food. **Job description** - Hiring for 1 position part-time or full-time. - Work schedule can be flexible however would prefer both weekday and weekend availability. - Salary range dependent on experience level. **Responsibilities**: -...

  • Team Supervisor

    3 days ago


    North Bay, Canada Hands TheFamilyHelpNetwork.ca Full time

    **JOB POSTING #1791-23-3** **POSITION**: Team Supervisor - Live-In Treatment Services **LOCATION**: North Bay, ON **HOURS OF WORK**: One permanent full-time (35 hours per week) One full-time contract (35 hours per week) ending April 2025 with possibility of extension Weekday shifts (7 am to 3 pm and 2 pm to 10 pm) with occasional weekend shifts based on...


  • North Bay, Canada Boart Longyear Full time

    North Bay, Ontario - Reqid: - ** 14020BR** - Job Category: - ** Manufacturing** Boart Longyear is an integrated drilling services and drilling products provider, producing, manufacturing and operating equipment for the minerals industry, with a drilling presence in water exploration, environmental sampling, energy and oil sands exploration. The Company...


  • North Bay, Canada Michaels of Canada, ULC. Full time

    Store - NORTH BAY, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • PT Customer Experience Manager

    Found in: Talent CA C2 - 4 days ago


    North Bay, Canada Michaels Full time

    Store - NORTH BAY, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...