Crew Chief/ Lead Technician

19 hours ago

Charlottetown, Canada ServiceMaster Restore of P.E.I. Full time

Reporting to the Project Managers, the Crew Chief / Lead Technician will be responsible for managing and conducting various general demolition and reconstruction services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Crew Helpers and Technicians.
**DUTIES & RESPONSIBILITIES** The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.
**Client Site Duties**
- Complete jobs to specifications to customer’s satisfaction
- Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
- Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
- Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
- Handle re-service requests promptly and courteously
- Take a personal and genuine interest in providing customer satisfaction
- Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined

**General Duties**
- Maintain all equipment and vehicles to ensure they are in proper working order
- Keep the interior of the vehicles used neat and clean
- Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
- Attend weekly meetings with production team
- Attend training workshops as required for the production team
- Help train new crew helpers/technicians in accordance with ServiceMaster standards
- Maintain professional conduct and appearance in all client facing activities
- Establish positive rapport with clients when possible
- Provide an exceptional level of service that exceeds the expectation of the client
- Conduct all work in accordance with company safety policies
- Adherence to all company workplace policies
- Perform other duties as may be required

**QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Characteristic and Ability Requirements**
- Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
- Strong management, delegation, planning and leadership skills
- Effectiveness in the areas of construction safety and productivity
- Effective communication skills both written and verbal
- Ability to engage clients and deliver excellent service
- Thorough decision making skills
- Highly organized, strong attention to detail and ability to multi-task
- Demonstrated sound work ethics
- Proven ability to build and maintain strong working relationships
- Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
- Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
- Team player that fosters team-based learning
- Works well independently and in a team environment

**Educational Requirements**Education Required: High School DiplomaOther Education/Certification/Training preferred: IICRC Certifications are considered an asset
**Work Experience Requirements**Work experience required: Minimum of four (4) years of experience in cleaning services/restoration services. Job-related experience required: Two (2) years in a supervisory capacity is preferred.
**Technical Requirements**Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, toolsSoftware: n/aOther: n/a
**Competencies**
- Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
- Adaptability - treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
- Builds Trust and Respect - treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
- Customer Focus - effectively me

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