Sales & Customer Service Specialist

1 week ago

Edmonton, Canada Explore Edmonton Corporation Full time

**About Us**:
We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

About our Community Initiatives & Agriculture Group

The Community Initiatives and Agriculture team is the arm of Explore Edmonton Corporation that stewards legacy events like **K-Days, Farmfair International, and Canadian Finals Rodeo**. We are also a team of urban agriculture experts and enthusiasts that continue to make an impact with projects and programs geared to agriculture education, community partnerships, and sustainability.

**About the Position**:
The successful individual will:

- Prospect and build new relationships to support the ticketing portfolio.
- Utilize a solutions-focused approach to understand customers’ needs, address inquiries and provide solutions.
- Recommend new products/programs to meet the customers needs and grow partnerships.
- Identify sales opportunities through customer interactions and effectively promote products or services to meet or exceed sales targets.
- Implement sales strategies to grow and leverage both new and existing partnerships.
- Maintain proper sales and prospect reporting processes, procedures, and databases.
- Assist in fulfillment of sales with external customers and internal stakeholders.
- Manage databases and customer information via CRM system and event planning software.
- Prepare product and customer reports by gathering data collected during customer interactions.
- Generate monthly sales statistics and reports.
- Post-Secondary Diploma or Degree in Business Administration, Business Management, or sales-related field.
- Minimum 2-years Sales experience.
- Experience with CRM systems and event planning software.
- Experience in delivering exceptional Customer Service is required. Experience in a call centre considered an asset.
- Experience in Ticketing is considered an asset (Ticketmaster, TM1, and Archtics).
- Self-motivation, passion, and flexibility to openly invite and exchange ideas, share information and welcome diverse perspectives with a “big picture” mindset.
- Exceptional client communication skills and time management skills with the ability to prioritize and adapt to changing situations.
- Ability to work under pressure and with time sensitive deadlines
- Strong proficiency with MS Office Suite of Applications (Excel, PowerPoint, Outlook, Word, Teams, SharePoint)

If this role piques your interest, please submit your cover letter and resume no later than **March 21, 2024.**

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

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