Customer Service Represntative

4 weeks ago


Winnipeg, Canada Fia Inc. Full time

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

**Responsibilities**:

- Provide outstanding customer service by responding to inquiries, resolving issues, and addressing customer concerns in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Process orders, returns, and exchanges accurately and efficiently
- Conduct data entry to update customer records and maintain accurate information in the system
- Utilize sales techniques to identify upselling opportunities and promote additional products or services
- Analyze customer feedback and provide suggestions for improving products or services
- Demonstrate excellent phone etiquette and maintain a positive and friendly demeanor at all times

**Skills**:

- Strong customer service skills with a passion for helping others
- Fluent in English
- Proficient in data entry and navigating computer systems
- Excellent communication skills, both verbal and written
- Strong phone etiquette with the ability to handle challenging situations professionally

**Salary**: $18.00-$22.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2024-04-15



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