Customer Service Adviser
2 weeks ago
Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Tasks**:
- Access and process information
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Advise clients on advertising or sales promotion strategies
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Carry out administrative activities of establishment
- Oversee and co-ordinate office administrative procedures
- Establish work priorities and ensure procedures are followed and deadlines are met
- Assemble data and prepare periodic and special reports, manuals and correspondence
**Computer and technology knowledge**:
- MS Excel
- MS Outlook
- MS Word
**Transportation/travel information**:
- Own transportation
- Valid driver's licence
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Tight deadlines
**Personal suitability**:
- Efficient interpersonal skills
- Excellent written communication
- Organized
- Reliability
- Team player
- Judgement
**Screening questions**:
- Are you currently legally able to work in Canada?
**Health benefits**:
- Dental plan
- Health care plan
**Long term benefits**:
- Deferred Profit Sharing Plan (DPSP)
- Group insurance benefits
- Life insurance
- Long-term care insurance
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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