Patrol Manager

1 week ago

North Vancouver, Canada Grouse Mountain Resort Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title**: Patrol Manager
**Location**: Grouse Mountain
**Department**: Health and Safety
**Reports to**: Safety Manager
**Role Status**: Full Time - Permanent - Salary
**Start Date**: August 1st 2024

ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

**JOB SUMMARY**:
The Patrol Manager is responsible for managing a team of 30 to 40 paid Grouse Patrollers and Mountain Safety. The Patrol Department is responsible for first aid, emergency response and risk management for Grouse Mountain including the Ski Area and Bike Park. The Patrol Manager is required to work a minimum of 40 hours a week including weekends and holidays. A typical work day will include a mixture of office work and on snow (winter) or dirt (in the summer) hands on work. The position requires an experienced leader who will lead by example and be a role model and mentor to Patrollers. The role requires a passion for skiing, mountain biking and the tourism/outdoor industry.

**ESSENTIAL JOB FUNCTIONS**:
The Patrol Manger works closely with three departments; Patrol, Occupational Health and Safety and Mountain Operations. Patrol Manager is responsible for:
**Health and Safety**:

- Assisting the Safety Advisor with WorkSafeBC claims management
- Working with the Safety Advisor to maintain the Occupational First Aid Program
- Assisting the Safety Advisor with emergency procedures training exercises
- Participating in the annual COR Audit

Patrol
- Coordinating, recording and data management for the 1Risk database, including Incident Reporting, Checklist Management and Dispatch Records
- Payroll and Scheduling for the Patrol Department
- Hiring and recruiting for the Patrol Department
- Maintaining Patrol Training Records and assisting Patrol Supervisors with the Patrol Training Program
- Guest and staff accident paperwork review and follow up
- Completing accident investigations
- Act as liaison between the Patrol Department and other departments on the mountain
- Organize Pre-Season Patrol training in the Summer and Winter
- Ordering supplies and maintaining inventories
- Implementing, developing and maintaining the Patrol risk management strategies for the Ski Area and Bike Park
- Annually Updating the Patrol SOP and training checklists
- Leading first aid trauma calls on the ski hill and bike park
- Incident Commander during emergency procedures
- Avalanche Control using explosives and ski cutting
- Covering Patrol Supervisor and Snow Shoe Park Patroller shifts when required
- Running Patroller operational debriefs and providing mental health resources to Patrollers
- Other duties as assigned

SUPERVISORY RESPONSIBILITY

The Patrol Manager is responsible for managing a Patrol Team of approximately 30 to 40 members. The Patrol Manager is responsible for directly supervising 4 Patrol Supervisors and an Avalanche Forecaster.

REQUIRED QUALIFICATIONS AND ABILITIES

**Qualifications**:

- OFA Level 3 or Licenced EMR
- Peak Emergency Advanced Protocol Course
- CAA Level 1
- Work Safe Avalanche Blasting
- Rope Rescue Training (Different Courses will be reviewed)
- Three years of Patrol experience
- Two Years of Supervisor or Manager experience
- Valid Class 5 driver licence

Skills/Abilities
- Advanced skier, hiker and mountain biker who is physically fit to complete all daily patrol tasks
- Proficient at operating snowmobiles and ATV’s
- Strong leadership skills with a positive personality
- Excellent verbal and written communication skills
- Proficient in Microsoft 365 and Ceridian Dayforce
- Strong computer skills with the ability to quickly learn new systems
- Risk Management Experience (Preferably Ski/Bike Industry)
- Ability to perform in stressful situations

COMPENSATION AND BENEFITS

$59,000 to $64,000 per annum

All positions are eligible for

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