Inbound Customer Service Representative

4 weeks ago


Mississauga, Canada GREENLIGHT TRAFFIC AND DISTRIBUTION INC. Full time

INBOUND CUSTOMER SERVICE(full time only )

Monday to Friday (9:00 am
- 5 :00 pm)

**Job description**

Taking incoming service calls
- Strong focus on professional customer service
- Problem solving of day to day activities
- Service Job management/entry
- Customer relationship management and ongoing work order management
- Administrative responsibilities
- Proactively identify potential problems and provide spot rates.

Negotiate rates with carriers.

Qualifications:

- Excellent communication skills, a strong listener
- Experience with answering calls, interacting in a professional manner with customers, forwarding calls and taking messages as required
- High energy and able to multi-task
- Strong analytical thinker. Scheduling involves balancing many variables
- Ability to schedule and prioritize calls for customers and technicians
- Ability to maintain accurate information
- Strong learning aptitude with a technical flare
- Ability to master product knowledge to properly assess service calls
- Strong analytical thinking and ability to improve processes
- Self managing, motivated and driven individual
- Ability to work closely with the entire team or as an individual, and have exceptional people skills
- Detail oriented and excellent time management skills

Working Hours
- 9 am to 5 pm Monday to Friday

**Salary**: $17.00-$20.00 per hour

Language Requirement: English

Schedule:

- Day shift
- Monday to Friday 9am
- 5 pm(NO PART TIME)

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

**Salary**: $17.00-$20.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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