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Inbound Customer Service Representative
3 weeks ago
INBOUND CUSTOMER SERVICE(full time only )
Monday to Friday (9:00 am
- 5 :00 pm)
**Job description**
Taking incoming service calls
- Strong focus on professional customer service
- Problem solving of day to day activities
- Service Job management/entry
- Customer relationship management and ongoing work order management
- Administrative responsibilities
- Proactively identify potential problems and provide spot rates.
Negotiate rates with carriers.
Qualifications:
- Excellent communication skills, a strong listener
- Experience with answering calls, interacting in a professional manner with customers, forwarding calls and taking messages as required
- High energy and able to multi-task
- Strong analytical thinker. Scheduling involves balancing many variables
- Ability to schedule and prioritize calls for customers and technicians
- Ability to maintain accurate information
- Strong learning aptitude with a technical flare
- Ability to master product knowledge to properly assess service calls
- Strong analytical thinking and ability to improve processes
- Self managing, motivated and driven individual
- Ability to work closely with the entire team or as an individual, and have exceptional people skills
- Detail oriented and excellent time management skills
Working Hours
- 9 am to 5 pm Monday to Friday
**Salary**: $17.00-$20.00 per hour
Language Requirement: English
Schedule:
- Day shift
- Monday to Friday 9am
- 5 pm(NO PART TIME)
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
**Salary**: $17.00-$20.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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