IT Support Assistant Co-op

1 month ago

Vancouver, Canada Westcoast Family Centres Full time

We are proud to offer services on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), Sel̓íl̓witulh (Tsleil-Waututh), kʷikʷəƛ̓əm (Kwikwetlem), sq̓əc̓iy̓aɁɬ təməxʷ (Katzie) and Kwantlen First Nations.

**Does This Sound Like You?**
- Does a hands-on fashion IT role sound interesting to you?
- Passionate about Information Technology and supporting a wide variety of users with day-to-day IT queries?
- Like the thought of developing digital, as well as client services, teamwork and communication skills?

**Opportunity**:
**Job Responsibilities Include**:
Reporting to the IT Manager, the **IT Support Assistant** will be responsible for the following functions:

- Carry-out 0365 Administration Tasks (Manage Microsoft Office 365 Admin Center, Maintain User Management, Add Shared Contacts, Add Shared Mailboxes. Manage Services & Add-ins. Set Up a Strong Password Policy and other tasks related to 0365 administration).
- Carry-out support to staff using the organization’s client and information management system.
- Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.
- Diagnose and resolve minor network issues (e.g., LAN access).
- Assist in troubleshooting software, hardware, and network issues.
- Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements.
- Empower employees to find the tools to find IT solutions.
- Provide training to employees, teaching basic IT skills.
- Compile, maintain, and file all repair records, reports, and other documents as required.
- Always maintain a high degree of professionalism, courteousness, and friendliness.
- Complete assigned projects.
- Conduct other duties as required.

**What you Bring to WFC**:

- Must be enrolled in a Co-op.
- Must hold one of the following: Canadian citizenship, Permanent Residency or refugee status.
- Experience in an IT support capacity.
- Satisfactory Criminal Record Check.

**Skills You Bring**:

- Experience with hardware.
- Experience with software (0365 administration).
- Positive, professional demeanor. Ability to multi-task and manage multiple priorities, superior attention to detail and deadline oriented.
- Strong writing/editing and oral/interpersonal communication skills.
- Valid Driver’s License with satisfactory driving record and use of own vehicle.

**Why Work for WFC**:
Be part of a grass roots community-based agency committed to developing and strengthening our community together. As a WFC employee, you will benefit from:

- An opportunity to be a part of a hands-on mentoring experience, through role-modelling and coaching.
- Making a difference in your local community.
- A chance to do meaningful work with a committed team of professionals.

**Our Story**

Westcoast Family Centres Society (WFC) is a local non-profit organization delivering child-centered, evidence-based programs and services to children and families in the Lower Mainland. Our mission is to strengthen and develop healthy relationships between children, their families, and their communities.

Joining the WFC team is an opportunity to be a part of a team where your skills and knowledge will make a positive impact in the lives of children and families.

We are an equal-opportunity employer. We encourage all gender identities to apply. Applicants must be legally eligible to work in Canada and must be enrolled in a post-secondary program.

This opportunity is conditional to receiving funding.

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