IT Co-op, External Support Specialst

3 weeks ago

Vancouver, Canada Chartered Professional Accountants of British Columbia Full time

**Position: External IT Support Specialist (Co-Op)**
**Reports to: Manager, Applications Development**
**Contract type: 8-month Co-Op Term (September 2023 start)
**_The Chartered Professional Accountants of British Columbia_**_ _**_(CPABC)_**_ is seeking a passionate and _
- highly self-motivated individual with excellent customer service and communication skills for the External _
- IT Support Specialist (Co-Op) role. We are proudly recognized as one of BC’s Top Employers for 2023.. _
- Come join a collaborative network of like-minded professionals and take the first step towards an exciting _

**Job Summary**

This is a great, entry
- level opportunity for individuals who are looking to gain experience in the IT field.
Working with the Manager, Applications Support, the incumbent will provide technical support over the
students to access the online services we provide to them.***

**Key Responsibilities**:
**External Support **

Helping members and students access our services and guiding them through any process they
may need assistance with;

Logging each of the calls using a Helpdesk solution;

Alerting management when there are significant issues (errors with the system, unexpectedly
high call volumes; repeated trouble reports for a specific issue in a short time, etc.).

Updating External Support Manual to ensure that it is updated and reflect the current supporting
process.

**Quality Assurance Assistance **

Perform other IT related job assignments as they assigned.

**Internal Support **

Providing support to staff, as directed by the Internal Support Team including:

- Providing level 1 hardware and software support for internal staff as directed;
- Investigate, identify, and resolve hardware and software problems for PC’s and servers;
- Assisting the internal service desk with assigned incidents and provide technical support

to employees using software packages on the network;
- Assisting with installation and maintenance of computers, servers, network hardware and

software;
- Assisting with special projects and other related IT activities.
- (Note: Internal Support involving hardware related activities will be less likely while we are in a _
- remote work setup)**Key Requirements:
Working towards Computer Science post-secondary degree / diploma, or equivalent;

Minimum one (1) year’s experience in a customer service role or equivalent;

Advanced knowledge of computer/network hardware and software will be an asset;

Excellent interpersonal and communication skills, both verbally and written;

Strong customer service skills with the ability to communicate professionally with members and

Ability to work collaboratively as a key member of a team and independently with minimum
supervision;

Meticulous attention to detail, refined organizational skills and the ability to multi-task;

Proven ability to prioritize competing requirements and deadlines under pressure.

until it is filled.

contacted.

**Why join our team? **CPABC offers an entrepreneurial environment with a competitive compensation
package. At CPABC we live our core values:
- We Are Open_
- We Work Together_
- We Communicate_
- We Improve Every Day_
- We Are Professional_
- We Laugh and Celebrate _

**_About CPABC _**:

- The Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, and _
- out its primary mission to protect the public by enforcing the highest professional and ethical standards and _
- contributing to the advancement of public policy. CPAs are recognized internationally for bringing superior _
- financial expertise, strategic thinking, business insight, and leadership to organizations. CPABC was _
- presented with a BC Top Employer award for four consecutive years, including 2023._

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