IT Technical Support

2 weeks ago


Vancouver, Canada Fatigue Science Full time

**Who We Are**

**Who We Are Seeking**

To continue to extend our lead in the industry by supporting our customers, Fatigue Science is looking to add an IT Technical Support Co-op position. The term of the co-op will be 8 months from May 1, 2023 to December 31, 2023.

**Position Responsibilities**
- Collaborate with product and engineering to provide feedback on product behaviour in the field to facilitate product improvement opportunities
- Raising tickets with engineering when software bugs are observed
- Support hardware team with QC of Fatigue Science technology
- Provide internal IT support to Fatigue Science team members
- Other duties as required (we’re a small team - there are lots of opportunities for someone to lend a hand and experience development outside of their specific roles)
- Work with senior members of the Engineering and Customer Success teams to improve and advance the Technical Support process at Fatigue Science

**Position Requirements**
- Fluent in Spanish and English
- Able to commit to an 8-month full-time work-term
- Excellent interpersonal and communication skills with a customer focus (You’re as comfortable around people as you are with technology).
- High degree of empathy, ability to connect with people from a variety of backgrounds and roles (In a given day, you may speak to a haul truck operator from a rural mine site, an executive stakeholder or an elite professional athlete).
- Strong analytical and problem-solving skills with a willingness to dig deeper into technical issues
- Proactive, self-starter and detail-oriented mindset
- Comfortable with Android, iOS, macOS and Windows
- Team player with a desire to learn to build skills and expertise (We’re keen to help you grow and succeed)

**Education & Experience**
- Currently enrolled in a Computer Science or Technology related discipline at an accredited post-secondary institution
- Experience with Salesforce ServiceCloud, JIRA, and Confluence is an asset



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