Dispatcher / Customer Service Representative

5 months ago

Nanaimo, Canada GFL Environmental Inc. Full time

GFL Environmental is looking for a Customer Service Representative/ Dispatcher to join our Chemainus, BC team

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff.

At GFL our goal is to invest in our people and provide opportunities to grow, for life
Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE
We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage
With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth
We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project
We believe investing in the future is the right investment, our first fully electric truck is now in operation
GFL is traded on the NYSE & the TSX - search “GFL” to see our stock performance.

Why Join TEAM GREEN
- Excellent Health, Vision, and Dental benefits
- RRSP / DPSP contributions
- Great learning opportunities

**Key Responsibilities**:

- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Works with routing specialists to optimize routes.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
- Records and document information from drivers and distributes to appropriate departments.
- Communicates with maintenance shop personnel.

**Knowledge, Skills, Abilities and Competencies**:

- 1-2 years in a transportation, dispatch or customer service role.
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Proficient in MS Outlook, Excel, Word.
- Knowledge of industry an asset.
- Required to work extended hours including occasional weekends.
- Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
- Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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