Client Care Administrator

2 weeks ago

Edmonton, Canada 4 Pillars Consulting Group -Edmonton Full time

Imagine helping to reduce a person’s debt and relieving them of massive stress - you have just given that person’s life back to them You have become the reason why many of our clients choose 4 Pillars over other debt industry options.

4 Pillars Edmonton is a fast-growing company in the debt reduction industry. We review all debt reduction options with clients and represent them in the process. We take clients by the hand and lead them step by step from high stress and high debt down the road with a plan suited for the client’s situation that will reduce debt and lower stress.

**Position Description**

Your primary role is to be an organized and pro-active team player supporting two members of leadership in gathering client care information. As a core member of the team, you will represent 4 Pillars in a professional, compassionate, and respectful manner. Paired with your strong customer service skills, you will be responsible for:

- Providing information and systems access to clients.
- Managing documents and files via the company’s internal systems and processes.
- Pro-actively follow up with leadership and clients for outstanding documentation.
- Monitor and drive leadership and client progress in the company’s debt reduction and after care program.
- Administrative support to two members of leadership in gathering client care information and assisting other client care advisors as required.
- Provide receptionist coverage as needed.

**Qualifications Required**:

- 2+ years of experience in customer service.
- Ability to work flexible hours to accommodate client’s schedules.
- Proven written and verbal communication skills.
- Ability to work well with others and contribute to a teamwork environment.
- High level of attention to detail oriented and comfortable using technology (e.g. various computer systems and social media).

**Who You Are**
- A future leader that is always on time, dedicated, flexible, and actively engaged.
- Driven to excel and always willing to learn.
- Effective problem “preventer” using common sense when dealing with clients and other team members.
- Professional and respectful in attitude and attire.
- Compassionate and caring for clients and other team members.
- Outgoing, proactive, and career-minded by taking positive risks and sharing ideas.
- Amazing team player who builds other people up and brings them together.

**Why 4 Pillars Edmonton**

Our passion and ability to help people are only as good as our team We are looking for people that identify with the core values that form the 4 “pillars” which symbolize strength and stability:

- Honesty
- Integrity
- Passion
- Empathy
- Respect

In turn, we offer:

- A fast-growing industry with a fast-paced multi-cultural office environment.
- A dynamic and rewarding workload.
- Make an impact working in a small, tight-knit office.
- Excellent health benefits after 3 months.
- Opportunity for advancement, and industry and personal development training opportunities may be available.
- A rewarding career with a nationwide company that helps individuals overcome their debt.

**How to Apply?**
- Submit your resume and/or cover letter.
- You must be legally permitted and entitled to work in Canada and Alberta on a long-term basis and located within the Edmonton area.

**Salary**: $37,000.00-$41,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

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