Client Care Coordinator
6 months ago
At HearCANADA, we’re on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are passionate about providing Wonderful Sound for All._
We're seeking a passionate **Client Care Coordinator (Medical Office Administrator)** for our hearing centre in **Edmonton, AB**
**What it’s all about**:
As a Client Care Coordinator, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities.
**What we offer you**:
- Competitive compensation package
- Comprehensive, employer-funded benefits package
- Healthcare spending account
- RRSP program + employer matching
- Paid vacation and personal days
- Profit-sharing programs
- Education assistance program
- Annual health & wellness benefit program
- Mentorship and development opportunities
**What you will do**:
- Deliver exceptional customer service to all visitors
- Assemble, maintain and process client files
- Schedule and maintain client appointments
- Use current client care scheduling systems to enter client information, transactions, and appointment tracking
- Manage invoicing and accounts receivables based on client purchases and insurance claims
- Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
- Recognize and capitalize on sales opportunities through various mediums (e.g., walk-ins, client referrals, telephone inquiries, retention practices, etc.)
**What we are looking for**:
- High School Diploma or equivalent
- Experience in customer service and administration with an emphasis on sales
- Experience working with geriatric population is an asset
- Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
- Proficiency with computers including scheduling software and MS Office
- Strong multi-tasking, organization, and time-management skills
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