Client Care Administrator

2 weeks ago

Edmonton, Canada The Family Centre Full time

**Why work with us**:
The Family Centre is looking for a Client Care Administrator who is passionate

about providing a high level of customer service and enjoys performing

administrative tasks with proficient organizational and collaboration skills. We

are focused on Trauma-Informed Care for both our communities and staff teams,

and provide services based on research and evidence-based practices. We

encourage employees to bring their authentic self to work in our diverse and

inclusive environment. The organization is committed to Indigenous ceremony

and practice and welcomes knowledge of ceremony and lived experience. Our

culture is focused on providing a safe and supportive workplace including paid

training, excellent benefits, a wellness program, and much more.

**What you will be doing**:
As a Client Care Administrator, you will support administrative functions for the

Community-Based Services area, including reception, data entry, reporting, and

small projects. You will be responsible for maintaining a welcoming reception

area for agency clients and visitors, representing The Family Centre in a

practice. You will be an integral member of the Client Care Team in completing

tasks, sharing responsibilities, being supportive, contributing to the learning of

others, and actively participating in the development of processes through agency

committee membership, agency events, and other activities as applicable.
- Greet and support clients and visitors to The Family Centre (in-person and by phone)
- Answer calls, handle general inquiries, address client inquiries, and maintain records of clients
- Perform administrative duties such as processing client intakes, file closures, critical incident reports, third-party disclosures, creating and maintaining forms, and compiling reports
- Ensure office areas are well-stocked with appropriate supplies
- Assist in opening and/or closing the agency

**What you will bring to the role**:

- 2 Years Post-Secondary Education Preferred
- 1-year experience in an administrative or customer service role
- Able to work in a shared space and shared role
- Computer literacy and ability to multitask with a range of electronic systems.
- Proficient oral and written communication skills
- Must have 2 of the following: advanced Microsoft Word, intermediate Adobe Creative Suite, and general PowerPoint skills.
- Willingness to work flexible hours (including some weekend/evening hours)

**Background Check Process & Requirements**:

- As a part of the selection process, The Family Centre will conduct reference checks with your most recent employers.
- Police Information Check
- Vulnerable Sector (completed within the last 6 months)
- Child Intervention Records Check (completed within the last 6 months)
- Suicide Intervention Training, required within 3 months of start date
- Certification in First Aid and Level C CPR within the first 3 months of employment (training can be provided in-house)

**What you can expect**:
Training - comprehensive onboarding/orientation process which includes

service specific, leading-edge training, and agency-wide core training

Feedback - a strong reflective supervision model that provides regular

formal and informal opportunities for feedback

Performance Coaching - formal and informal coaching regarding the

development of personal and professional growth and development

Reasonable Accommodation - The Family Centre will provide reasonable

accommodation when requested by a qualifies applicant or employee

Compensation - Our comprehensive compensation package offered to

employees reflects a strong commitment to employee wellbeing and is

competitive within the marketplace.
- $43,288 to $55,511 annually
- 36.5 hour work week
- Fully paid Group Benefit Plan
- Wellness Program
- 3 weeks’ vacation
- RRSP matching
- Ongoing paid training
- Paid sick time
- Agency-wide social events
- First People’s Circle and People of Colour Employee Support Groups

CLOSING DATE: Until filled

**Salary**: $43,288.00-$55,511.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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