Client Care Coordinator

7 days ago


Edmonton, Alberta, Canada WS Audiology Americas Full time
At HearCANADA, we're on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health.

By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are passionate about providing Wonderful Sound for All.

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We're seeking a passionate
Client Care Coordinator (Medical Office Administrator) for our hearing centre in
Edmonton, AB

What it's all about:

As a Client Care Coordinator, you are passionate about the hearing healthcare of our clients.

You will ensure clients' needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities.


What we offer you:

  • Competitive compensation package
  • Comprehensive, employerfunded benefits package
  • Healthcare spending account
  • RRSP program + employer matching
  • Paid vacation and personal days
  • Profitsharing programs
  • Education assistance program
  • Annual health & wellness benefit program
  • Mentorship and development opportunities

What you will do:

  • Deliver exceptional customer service to all visitors
  • Assemble, maintain and process client files
  • Schedule and maintain client appointments
  • Use current client care scheduling systems to enter client information, transactions, and appointment tracking
  • Manage invoicing and accounts receivables based on client purchases and insurance claims
  • Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
  • Recognize and capitalize on sales opportunities through various mediums (e.g., walkins, client referrals, telephone inquiries, retention practices, etc.)

What we are looking for:

  • High School Diploma or equivalent
  • Experience in customer service and administration with an emphasis on sales
  • Experience working with geriatric population is an asset
  • Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and coworkers
  • Proficiency with computers including scheduling software and MS Office
  • Strong multitasking, organization, and timemanagement skills

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