Technical Support Analyst
2 weeks ago
Are you an IT professional looking for a permanent role at a growing post-secondary institution? Do you have at least three years of experience working in a client-facing role? Are you looking for the opportunity to develop your technical knowledge?
Red Deer Polytechnic Information Technology Services division is looking for a Technical Support Analyst II. This full-time, permanent role will have the ability to work both on campus and remotely while contributing to the Red Deer Polytechnic community.
Working within a team and under the direction of the Manager of IT Client and Print Services, the Technical Support Analyst II, using a client focused approach, provides support for technology-related challenges to staff, students, and community members.
The Technical Support Analyst II is responsible for:
- Gathering information and determining the issue the client is facing
- Logging the interaction, analyzing the symptoms, and identifying possible solutions
- Resolving the issue using available resources or escalating the issue as required
The Technical Support Analyst II also focuses on:
- Testing, configuring, deploying, and maintaining hardware, software, and peripherals
- Developing enhancements and recommending improvements to the client desktop experience
- Reviewing the ticketing system to improve data quality and analyzing statistics from the ticketing system as needed
The Information Technology Services division ensures the effective integration and use of technology and systems in a learner-centered environment. The Client Services team provides front-line support to the RDP community by resolving technical issues, managing computer desktop inventory, and works to enhance and improve the client experience.
**Job Types**: Full-time, Permanent
**Salary**: $54,004.00-$63,173.00 per year
**Benefits**:
- Company events
- On-site childcare
- On-site gym
- On-site parking
- Wellness program
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Red Deer, AB
Expected start date: 2023-02-16
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