IT Customer Support Ii
2 weeks ago
**Your Opportunity**:
**Description**:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
- Classification: IT Customer Support II
- Union: AUPE GSS
- Unit and Program: Information Technology
- Primary Location: Red Deer Regional Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 03-AUG-2023
- Employee Class: Regular Full Time
- Date Available: 05-SEP-2023
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $31.13
- Maximum Salary: $38.01
- Vehicle Requirement: Not Applicable
**Required Qualifications**:
Completion of certificate in Computer Support or equivalent.
**Additional Required Qualifications**:
A post-secondary certification or diploma in an Information Technology related discipline required. Class 5 driver's license or non GDL.
**Preferred Qualifications**:
Minimum of 2 years deskside experience within the last 5 years. Proven customer service skills and experience in an organization of significant size and complexity an asset. Previous experience in a healthcare environment is a definite asset. May include certification to perform certain duties or courses for certain area (e.g., WHMIS, Basic Rescuer, etc.) Applicants with ITIL certification will be given preference but will consider other applicable certifications in lieu of ITIL certification.
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