IT Support Specialist

2 months ago

Laval, Canada NeuFenster Portes et Fenêtres Inc. Full time

**Responsibilities**:

- Acquire, maintain, and support all IT hardware, including PCs, laptops, monitors, printers, cameras, peripherals and servers.
- Manage and administer RingCentral accounts for telephony services.
- Coordinate with Bell for Internet services and ensure reliable connectivity across all locations.
- Coordinate with Bell for alarm monitoring and ensure proper functioning of the system.
- Troubleshoot technical issues reported by staff and provide timely solutions.
- Provide training to staff on the proper use of hardware, software, and IT systems.
- Communicate technical information effectively to non-technical staff members.
- Lead the implementation of a paperless office initiative, including the transition to digital document management systems and workflows.
- Research and develop AI technologies and chatbots to improve internal processes and customer interactions.

**Qualifications**:

- Bachelor’s degree in computer science, Information Technology, or related field (preferred).
- Proven experience in IT support and administration, with a focus on hardware and software management.
- Experience with RingCentral or similar telephony services is a plus.
- Strong communication and interpersonal skills, with the ability to communicate effectively in both English and French.
- Ability to work independently and prioritize tasks effectively.

This position offers a competitive salary based on experience level. If you meet the qualifications and are looking to be part of a dynamic IT team, we encourage you to apply.

**Responsabilités**:

- Acquérir, maintenir et soutenir tout le matériel informatique, y compris les PC, les ordinateurs portables, les moniteurs, les imprimantes, les caméras, les périphériques et les serveurs.
- Gérer et administrer les comptes RingCentral pour les services téléphoniques.
- Coordonner avec Bell pour les services Internet et garantir une connectivité fiable dans tous les sites.
- Coordonner avec Bell pour la surveillance d'alarme et assurer le bon fonctionnement du système.
- Dépanner les problèmes techniques signalés par le personnel et fournir des solutions en temps opportun.
- Fournir une formation au personnel sur l'utilisation appropriée du matériel, des logiciels et des systèmes informatiques.
- Communiquer efficacement des informations techniques aux membres du personnel non techniques.
- Diriger la mise en œuvre d'une initiative de bureau sans papier, y compris la transition vers des systèmes et flux de travail de gestion de documents numériques.
- Rechercher et développer des technologies d'IA et des chatbots pour améliorer les processus internes et les interactions avec les clients.

**Qualifications**:

- Baccalauréat en informatique, en technologie de l'information ou dans un domaine connexe (de préférence).
- Expérience avérée dans le soutien et l'administration informatiques, avec un accent sur la gestion du matériel et des logiciels.
- Expérience avec RingCentral ou des services téléphoniques similaires est un plus.
- Solides compétences en communication et en relations interpersonnelles, avec la capacité de communiquer efficacement en anglais et en français.
- Capacité à travailler de manière autonome et à prioriser efficacement les tâches.

Ce poste offre un salaire compétitif basé sur le niveau d'expérience. Si vous répondez aux qualifications et souhaitez faire partie d'une équipe informatique dynamique, nous vous encourageons à postuler.

Types d'emploi : Temps plein, Permanent

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$60,000.00 per year

**Benefits**:

- Automobile allowance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Laval, QC H7P 0H8: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- IT support: 3 years (preferred)

**Language**:

- English, French (preferred)

Work Location: In person

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