Customer Service Representative, Apprentice Services

6 months ago

Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

BCIT’s
- **Registrar’s Office** is seeking a
- **temporary, full-time (1.0**
**FTE**
**) Customer Service Representative, Apprentice Services**. This position is responsible for apprentice finance related duties as well as responding to customer inquiries and providing active customer service to BCIT’s Apprentice Services Office. CSR Apprentice Finance responsibilities include preparing all apprentice invoices and apprentice bursaries, as well as posting to and updating the student’s account; financial transactions, accepting and registering students, providing information about programs and courses, responding to apprentice financial aid inquiries, monitoring fee payments and program enrolment, keying grades, preparing and updating enrolment reports.**Duties & Responsibilities**

**DUTIES**
***
**AND**
***
**RESPONSIBILITIES***:
**General**:

- Enters client information on student information system (Banner), which includes collecting all employer information, trades worker identification number and apprentice agreement numbers.
- Prepares waitlists, accepts and registers apprentices into programs and courses, using BCIT’s apprentice training plan to determine appropriate start date. (May review applicants’ previous training to determine entrance levels).
- Processes student letters and updates on Banner with fee information and start dates.
- Monitors enrolment activity by ensuring that programs are filled to capacity in an efficient and
- timely manner by required deadlines.
- Liaises, collaborates and follows up with various internal and external departments, agencies and employers on an ongoing basis, following established protocol agreement guidelines.
- Communicates apprentice training status with Employers in conjunction with FOIPOP requirements.
- Ensures that accepted applicants have fulfilled financial obligations to the Institute by required deadlines, negotiates payment of fees for low enrolment programs, and records on Banner.
- Schedules appointments and determines and identifies situations that will require referral to the Financial Aid Coordinator.
- Updates and distributes statistical reports to BCIT community.
- Collects and processes a variety of payments by:

- Determining appropriate coding and fee assessments for payments.
- Completing credit card and debit card and cash transactions.
- Issuing student fee receipts and duplicate receipt requests and providing fee breakdown.
- Performing daily check out procedures including balancing totals, and checking and identifying discrepancies to Banner reports
- Transfer fees to a different date
- Runs apprentice outstanding fee reports, assesses if fees are due

**Accounting**:

- Bursary processing: including inputting refund bursary approvals
- Invoicing Apprentice Employers

**Undertakes a variety of clerical support tasks for the department, such as**:

- Word processing, mass mailing, photocopying, sorting and sending fax messages, etc.
- Opening, sorting, stamping and distributing incoming mail.
- Processing returned mail.
- Monitoring supplies and ordering informational material as required.
- Maintaining reference binders.
- Stocking/restocking shelves, counters and brochure racks.

**Miscellaneous duties may include**:

- Assisting with audit of BCIT publications, as assigned by the Supervisor.
- Understanding and ensuring student’s confidentiality and privacy in relation to the FOIPOP Act.
- Assisting with Convocation Ceremonies as required.
- Coordinating staff schedules on an infrequent basis as required.
- Providing clerical support to the Financial Aid Coordinator in the data entry of bursaries, fee deferrals, student appointments and student loan information.
- Undertakes duties as assigned, consistent with the job grade of this position.

**Qualifications**

**QUALIFICATIONS***:
**Definition**:
The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.**Position Qualifications**:
Grade 12, plus 6 months post secondary education in Business, Customer Service or Computer
- Applications including training courses in Bookkeeping and/or Accounting and Excel. Two years general office experience in a financial environment (eg. Accounts Receivable or banking and cash handling) plus up to one year’s current experience in a similar position (in a high volume educational or customer service environment). Direct cashiering experience in a computerized environment preferred. Must have formal training and experience using Microsoft Office software and be comfortable with computer technology. Ability to work independently and as a member of a team. Ability to work under pressure, with a high level of accuracy and initiative. Strong multi-tasking, planning, organizational, a

  • Apprentice Service Representative

    2 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’S **Registrar’s Office** is seeking a** regular, full-time (1.0 **FTE**) Apprentice Service Representative.** This position supports apprenticeship programs and guides apprentice students through their educational journey within BCIT’s Registrar’s Office. This role provides support by responding to inquiries, delivering detailed program...

  • Apprentice Service Supervisor

    2 weeks ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s **Registrar’s Office** is seeking a **temporary, full-time (1.0**FTE**) Apprentice Services Supervisor.** This position ensures the Apprentice Office is running smoothly while maintaining optimum customer service. Coordinates the work of Customer Service Reps providing registration, cashiering and information service to customers. Must provide...

  • Customer Service Representative

    7 months ago

    Burnaby, Canada Handyman Connection of Metro Vancouver, BC Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Customer Service Representative

    4 months ago

    Burnaby, Canada White House Design Company Inc. Full time

    Our drive for continuous improvement mandates the addition of a Customer Service Representative. Read on if you have the talent and passion to join us! Sympli stands for inclusivity and so do you! The Customer Service Representative is responsible for providing quality frontline service to clients in order to build and maintain solid customer relationships....

  • Customer Service Representative

    7 months ago

    Burnaby, Canada Artisan Plumbing & Heating LTD. Full time

    **CUSTOMER SERVICE REPRESENTATIVE NEEDED AT ARTISAN PLUMBING & HEATING!** Artisan Plumbing & Heating has been in business for 33 years with a solid customer base. We service the lower mainland for plumbing, heating and emergency services. We are looking to expand our team with a customer service representative. **REQUIREMENTS**: - Excellent positive...

  • Customer Service Representative

    4 weeks ago

    Burnaby, British Columbia, Canada BC Hydro] Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers through various communication channels.

  • Customer Service Representative

    6 months ago

    Burnaby, Canada COSENTINO Full time

    Burnaby, CA**What are we looking for**: **What you will do**: As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders...

  • Customer Service Representative

    3 months ago

    Burnaby, Canada Cosentino Full time

    Burnaby, CA**What are we looking for**: **What you will do**: As a **Customer Service Representative**, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders...

  • Customer Service Representative

    7 months ago

    Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    As Vancouver’s largest plumbing, heating and air conditioning company continues to expand, we need to add more people to our award-winning team! We are seeking a full-time customer service representative to join our Customer Service team. With more than 120 service trucks on the road, we field a large volume of calls every day from people all over the...

  • Customer Service Representative

    6 months ago

    Burnaby, Canada Mr. Payday Easy Loans Inc. Full time

    Our growing consumer lending company is looking for a Customer Service Representative to join our team. Job duties include: - Provide exceptional customer service - Research and evaluate loan applicant's financial status, references, credit and risk - Complete and submit credit and loan documentation - Promote sale of credit and loan services - Strong...

  • Customer Service Representative

    6 months ago

    Burnaby, Canada Sungiven Foods Full time

    Sungiven Foods Canada Inc. is a Specialty Neighbourhood Grocery with carefully selected private brand products. We pride ourselves as a provider of healthy daily meals. Our products are Natural, Less Processed and contains Fewer Additives for families who love cooking. We are currently looking for a Customer Service...

  • Customer Service Representative

    6 months ago

    Burnaby, Canada Canterbury Coffee Corporation Full time

    Do you enjoy engaging with others to solve problems and deliver routinely exceptional customer service? - If you are passionate about building relationships, have excellent telephone etiquette and strong computer skills, we are looking for you! **Canterbury is seeking a highly organized Customer Service Representative to provide internal and external...

  • Customer Service Representative

    7 months ago

    Burnaby, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...

  • Customer Service Representative

    7 months ago

    Burnaby, Canada Ritchie Bros. Full time

    Join us on our journey and move forward with us, build your success, and grow your career. Our** Chilliwack, BC **site is looking for a **Part Time Customer Service Representative (CSR) **who'd like to be part of the excitement of our auction business. This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings.. This...

  • Customer Service Representative

    7 months ago

    Burnaby, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...

  • Customer Service Representative

    2 months ago

    Burnaby, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Burnaby is looking for a Customer Service Representative to manage customer transactions and provide a positive shopping experience. As a Cashier, you will handle cash, credit, and debit payments, assist customers, and maintain a clean and organized checkout area.Responsibilities:Process customer purchases and handle cash, credit, and...

  • Customer Service Representative

    7 months ago

    Burnaby, Canada Pipe Staffing Full time

    Pipe Staffing is an affiliate of Milani Plumbing, Heating & Air Conditioning and is under the Milani Group of Companies. Looking for: Full Time Customer Service Representative **Duties**: - Learn about our services inside and out to be able to answer any questions from customers - Learn to identify customers’ concerns and desires to provide appropriate...

  • Customer Service Representative

    7 months ago

    Burnaby, Canada Pipe Staffing Full time

    Pipe Staffing is an affiliate of Milani Plumbing, Heating & Air Conditioning and is under the Milani Group of Companies. Looking for: Full Time Customer Service Representative **Duties**: - Learn about our services inside and out to be able to answer any questions from customers - Learn to identify customers’ concerns and desires to provide appropriate...

  • Customer Service Representative

    2 months ago

    Burnaby, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Burnaby, Canada.Key Responsibilities:Respond to customer inquiries via various channels.Offer product and service information.Resolve customer complaints in a timely and professional manner.Document customer interactions...

  • Customer Service Representative

    3 months ago

    Burnaby, Canada National Seating & Mobility Full time

    **Scope** As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction. **Position Reports To**:Branch Manager or Customer Service Manager (depending on the size of the...