Assistant Guest Service Manager

6 months ago

Kingston, Canada The Quality Inn & Conference CenterComfort Inn & Suites Kingston Central Full time

**ABOUT US**

At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more

***

The Assistant Guest Service Manager is responsible for, in conjunction with the Guest Services Manager, the coordination of day-to-day operations of the front desk to ensure that each guest has a comfortable stay, and that his or her needs are met while maintaining a motivated and empowered Front Desk team.

**DUTIES & RESPONSIBILITIES**
- Assist in achieving the departmental budgets for the Front Desk
- Monitor employee performance and make recommendations to Manager regarding development, training, and corrective action
- Perform all tasks of a Guest Service Representative
- Ensure all operations and cash handling are done per hotel policies and procedures
- Foster effective communication with all departments to ensure a positive guest experience as well as to ensure the health & safety of staff and guests
- Maintain information on prices, rates, specials, packages, programs, etc, and assist in ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Assist in recruiting and training front desk employees
- Promote & manage the hotel's guest loyalty program
- Promote teamwork, intercultural competency among team members, quality guest service through education, effective communication, and coordination with other departments
- Support and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
- Act as Manager on Duty when required and handle and solve any problems that may arise
- Completion and distribution of weekly reports, forecasts, reservations, scheduling, and payroll input as required
- All other duties as assigned
- **The above areas of responsibility are not all inclusive and may be amended from time to time.**_

**QUALIFICATIONS**
- Completion of secondary school diploma plus additional post-secondary courses in a related area, or equivalent
- Minimum 1-year front desk experience
- Previous supervisory experience preferred
- Must be flexible to workdays, evenings, weekends, holidays
- Excellent interpersonal and employee relations skills
- Strong decision making and problem-solving skills
- Ability to work under pressure while maintaining tact and diplomacy
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Posses a high degree of enthusiasm, initiative, and professionalism

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

  • Guest Services Manager

    6 months ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    You are responsible for leading a front office team that delivers unique, genuine, and memorable guest experiences using strong customer relations and leadership capabilities. You will need to make effective quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with brand and financial standards. **KEY AREAS...

  • Guest Services Manager

    7 months ago

    Kingston, Canada Easton’s Group of Hotels Full time

    JOB OVERVIEW Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. DUTIES AND...

  • Guest Services Manager

    8 months ago

    Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

    You are responsible for leading a front office team that delivers unique, genuine and memorable guest experiences using strong customer relations and leadership capabilities. You will need to make effective quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with brand and financial standards. **KEY AREAS...

  • Guest Services Manager

    6 months ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    **POSITION OVERVIEW**: You are responsible for leading a front office team that delivers unique, genuine, and memorable guest experiences using strong customer relations and leadership capabilities. You will need to make effective quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with brand and financial...

  • Guest Service Agent

    2 weeks ago

    Kingston, Canada Easton's Group of Hotels Inc. Full time

    **Join Our Team at Marriott Kingston Hotel - Guest Services**Agent**: - Location: Downtown Kingston_ Are you passionate about delivering exceptional guest experiences? Marriott Kingston Hotel, located in the heart of downtown Kingston, is looking for a dedicated and professional Guest Services Agent (GSA) to join our dynamic team. As a GSA, you will play a...

  • Guest Service Manager

    3 months ago

    Kingston, Canada Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    **ABOUT US**: At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality...

  • Guest Services Agent

    1 month ago

    Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.50 per hour **Benefits**: Extended health care **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as weekends and holidays; Expected hours: 20 - 35...

  • Guest Services Agent

    7 months ago

    Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.25 per hour **Benefits**: Dental care, Extended health care, Life insurance, Paid time off **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as...

  • Guest Service Supervisor

    7 months ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    **ABOUT US** At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality...

  • Guest Service Agent

    7 months ago

    Kingston, Canada Comfort Inn & Suites Kingston Full time

    Do you start your day with a smile? Do you have strong customer service skills? Are you an independent worker who enjoys being part of a team? Then send us your resume because we're looking for you!! - **Role Responsibilities**:_ As a Guest Services Agent: - you will assist guests efficiently, courteously and professionally at all times - provide a high...

  • Guest Service Representative

    6 months ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    ***: You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our guests in a friendly, efficient, professional manner in all guest service related functions and maintain a high standard of service and hospitality at all times. **DUTIES & RESPONSIBILITIES**: - Greet and...

  • Guest Service Agent

    6 months ago

    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    2 months ago

    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    7 months ago

    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Services Representative

    6 months ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our guests in a friendly, efficient, professional manner in all guest service related functions and maintain a high standard of service and hospitality at all times. **BENEFITS OF WORKING FOR THE COMPANY**: - Hotel...

  • Guest Services Representative

    7 months ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GUEST SERVICES MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Services Supervisor

    7 months ago

    Kingston, Canada Holiday Inn Express & Suites Kingston Central Full time

    **ABOUT US** At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering...

  • Guest Services Representative/ Manager On Duty

    7 months ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GUEST SERVICES MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Services Representative/parking Attendant

    6 months ago

    Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

    ***: This is a dual position where you're responsibility will be creating an exceptional guest service experience by welcoming guests and ensuring they have a fantastic, comfortable stay. You will the first point of contact to our guests as they arrive to stay with us from their home away from home! This highly visible role gives the opportunity for casual...

  • Guest Service Representative

    6 months ago

    Kingston, Canada The Quality Inn & Conference CenterComfort Inn & Suites Kingston Central Full time

    **ABOUT US**: At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality...