Service Manager

5 months ago

Lloydminster, Canada Reesink Canada Full time

**Reesink Dealer Network**

**Tingley Harvest Center**

**Position: Service Manager**

**Location: Lloydminster**

**YOU matter to US If you are looking to join a company of motivated people who make a difference, you've found us If your skills align with our position description below, we are looking forward to hearing from you**

**This position is a full-time opportunity based in Lloydminster, Alberta.**

**Hours: Monday - Friday 8AM - 5PM.**

**Requirement: Must be eligible to work in Canada.**

**This is an on onsite position.**

**This position is ideal for someone who thrives in a dealership business model who is willing to champion the service transactions for the dealership.**

**The Opportunity**:
Reporting to the Branch Manager, the Service Manager is responsible for all service transactions to include repairs, work orders, warranty claims are done in a timely manner.

**Why work for Reesink Dealer Network?**

Working at Tingley’s, Operating Company under Reesink Canada you be part of a winning and growing team; We are one of the largest agricultural equipment distributors in Canada. Providing first-in-class customer service and sales to build long-term relationships.

**In a Typical day, YOU will**:

- Provide exceptional customer service.
- In shop &and in the field service repair
- Warranty repairs and claims management
- New, used; rental equipment preparation
- In shop reconditioning and re-manufacture of equipment
- In shop reconditioning and re-manufacture of components
- Wrecking and used parts recovery process
- Customer dispute resolution
- House keeping in shop
- Enforcement of policies and procedures
- Shop tooling maintenance and repair
- Management reports
- Employee training and development

***

**Experience**:

- Minimum of five years of experience in the Heavy Duty Equipment industry.
- Minimum of three years of management experience in the Heavy Duty Equipment industry.
- Proven ability to influence change and effectively lead projects.
- Excellent communication, interpersonal and time management skills.
- Ability to adapt to a changing environment and meet deadlines.
- Proficient with CDK ability to operate PC-based software, e.g. Excel, PowerPoint, Word.
- Strong leadership skills.
- Valid Alberta Driver's License.
- Clear Driver's Abstract.
- Real Seal Heavy Duty Technician License is an asset

**Working Conditions / Physical Demands**:

- Requires ability to spend long periods of time sitting or standing at your workstation.
- Ability to climb a flight of stairs to access the office.
- Much of your time will be spent on the phone or computer.
- Ability to lift up to 25 lbs.
- Standing/walking for 8 hours.
- Lifting and/or carrying of Parts, as required, on a regular, frequent and unassisted basis.
- Parts items may vary in weight from “light” to “heavy”.

***

**About Tingleys**:
**About Reesink Canada**:
Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally. Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities. This provides an excellent match with Royal Reesink’s growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.

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