Supervisor of Infrastructure Systems, Servers

2 weeks ago

Mississauga, Canada City of Mississauga Full time

Req ID: 22775

Vacancy Type: Permanent

Number of Positions: 1

Closing Date: 02/15/2023

**Job Summary**:
Ensure data centre environmental equipment, PDU’s, HVAC, UPS, Power Transfer Switches, Generator monitoring and alerting are within thresholds. Ensure data centres are running at high level of reliability and availability to our clients, including planning for future growth and sustainability.

This position will be required to work in a hybrid work arrangement (some work from home and some work in the office) for an undetermined period. Once the City’s offices fully re-open, you may be required to work out of Mississauga City Hall at 300 City Centre Drive (possibly on a rotational basis).

**Duties and Responsibilities**:

- Supervise staff, performance management, coaching, leading; Manage direct reports and liaise with project teams, stakeholders, IT Architects, vendors, consultants and FPM for management of ongoing system and storage, service requests, client issues, client builds, project delivery & liaise with facilities for the data centre environmental equipment
- Achieve service excellence as part of high-performing team, conduct performance appraisals through PDP process
- Project coordination & delivery; Work closely with Program Manager, Project Leader, Architects and Security Specialists to plan and manage resources for current and new Infrastructure projects
- Infrastructure operational support & delivery; Provide leadership, goal setting and proactive problem solving and make recommendations to assist the manager in effective planning and service delivery including the development of standards
- Engage appropriate resources across various groups. Ensure plans are set and executed appropriately with the guidance of Program Manager
- Work with a team of System Specialists, supervise and provide operational support for all Platform Services Systems and services as required
- Assist in developing performance standards for effective planning and service delivery to an enterprise HPE Server, SAN, F\C; VMWare; Commvault, AD, AWS and Azure environments
- Assist in the strategic planning & IT Support, work with stakeholders in the development of business cases for future technology initiatives; investigate, analyze and recommend system functionality enhancements for business process improvements.
- Build and maintain strong relationships with internal and external key stakeholders (staff, and senior leaders) and partners to ensure effective communications engagement and to facilitate successful implementation of change in the corporation
- Comply with all IT service levels, change and version control, systems development methodology, standards, policies, audit and financial controls providing feedback and recommendations ensuring mínimal system impacts and outages to business units, clients and public facing systems
- Proactivity work with the team to ensure security, software, firmware versions etc. are maintained at N-1 levels
- Proactively develop automated alerts using SolarWinds monitoring solution and various other tools and respond with timely resolution to Infrastructure deficiencies and problems
- Manage the datacenter including the environmental monitors and coordination of system related power priorities with Facilities
- Developing and maintaining SOP’s related to all systems infrastructure, vendors, and asset management
- Continuous Improvement; Maintain and enhance skills of team to ensure currency with technology and business solutions, train new employees and ensure job training manuals, SOP’s and configuration documents are up-to-date for cross training, rotational support
- Perform low value acquisitions as required and assist in financial planning forecasting
- Maintain hardware and software license inventory and assist in future growth planning
- Available to work after hours On-Call rotation for after-hours emergencies and escalations
- Perform other duties as assigned

**Skills and Qualifications**:
Here's what you bring to the table:

- Previous supervisory or team lead experience providing leadership to highly skilled teams with a minimum 2 years’ experience assigning work, motivating, mentoring, coaching and training, strong communication skills (written and verbal), customer service skills, interpersonal skills is required
- Previous experience working in data center environments, managing data center maintenance activities, including; add/change/move activities on hardware/compute/storage as well as the coordination with Facilities for environmental maintenance activities
- Strong knowledge and experience of data centre infrastructure such as racks, blade servers and enclosures, rack mount servers, ESX hosts, F/C Switches, SAN and replication is preferred
- Strong knowledge and experience in Microsoft AD, ADFS, Azure AD, OU’s. DNS and GPOs
- Strong knowledge and experience with Enterprise Data Backup both in the cloud and on-premises preferably with Commvau

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