Customer Support Specialist

7 months ago


Toronto, Canada CLEAResult Full time

Job Description Summary

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- RRSP company match
- Paid vacation, sick and personal time
- 10 paid company holidays
- Paid Volunteer Time; giving back to our communities is important to us
- Employee Referral Bonus Program
- Employee Recognition Program - convert your recognition points into gift cards
- Employee Assistance Program - offers benefits to help you manage daily responsibilities
- Access to training opportunities to advance further in your career

**Job Description**:
We are looking for a talented individual.

To join our Customer Support team as a Support Specialist I. In this learning role, you will ignite your career in a rapidly growing industry by changing the way people use energy.

You're a great fit if you...- Prior experience with data entry and assisting customers- Remain engaged on the phone throughout the entirety of your shift with mínimal to no distractions- Ability to be on camera during all video meetings- Superb attendance- Open availability to work between the hours of 8 AM to 6 PM MST as well as holidays- Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously speaking to customers over the phone

Our newbie training will prepare you for smiling, dialing, and verifying pre-qualified program participants. You will learn all about our Company, the programs we support, and the systems and resources you will use daily to achieve productivity and quality goals.

CLEAResult will provide all the necessary equipment.

You will need to provide.- Internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite or DSL are not acceptable.- A private workspace with limited distractions and mínimal background noise.

Compensation Range

Currency

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Additional Job Description

CLEAResult continues to be committed to the health and safety of all employees, customers, partners and the communities we serve. As we prioritize hiring of talent for essential positions that meet the critical needs of our customers, we intend to continue supporting the fight to end the pandemic. Employees’ health and safety while meeting client expectations remains our top priority.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.



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