Customer Support Specialist

3 months ago

Toronto, Canada OceanMD Full time

**Join us as we change healthcare for the better.**

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:

- Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to date and accurate while improving patient care.
- Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.
- Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.

**Who we need**

Reporting to the Manager, Support for Client Relations, we are adding a **Client Support Specialist **to our team. You will play a pivotal role in ensuring our clients' success on the Ocean Platform. Collaborating with a dedicated and highly experienced team, you will engage with clients daily to address and resolve their technical, workflow, and analytical challenges. You will prioritize an exceptional client support experience, acting as a champion to ensure we continuously meet our clients' needs.
- This is a hybrid role requiring work in-office two days per week._

**Who you are**

You are passionate about the opportunity to improve the healthcare industry. You are looking for that rare opportunity that combines digital or e-health, bridges the private and public sectors, and impacts the clinical and patient care level. You have strong client engagement skills, exposure to healthcare settings, and experience working with digital health and client support tools.

**What's in it for you**

**_ Impact and influence._** We are creating solutions the healthcare industry—both patients and providers—is excited to use. This is an exciting time for growth as we expand across Canada. You will play an essential role in bringing our mission to light and solving real problems on live products. You will make a difference to clients, creating engagement with the technology they need to streamline access to healthcare information.

**_ A place to grow your career and your skills._** You will immerse yourself in learning about what we do and understanding the impact we make on the lives of Canadians as we bring an empowering service to them. We are looking for individuals who want to commit to our work and help us grow as a company. As we continue to scale, we will take you on the journey with us, where you will have opportunities for professional development, recognition, and growth.

**How you will make an impact**
- _ Support clients._ You will provide clear and timely client assistance, responding to inquiries and concerns by telephone, Freshdesk and virtual meetings. You will take ownership of the resolution process and communicate progress to your clients. You will play a critical role in ensuring clients understand how to use our product while prioritizing high client satisfaction.
- _ Research, test, and validate issues. _You will troubleshoot and trial options as you work to replicate the problem. You will search existing resources (knowledge base, documentation, etc.) and identify gaps in documentation as you work to find a solution to technical issues. You will escalate issues internally as needed.
- _ Collaborate._ You will assist clients with initial configuration, including integrating with various EMRs. You will engage clients in screenshares and work with them to understand the issue and implement the resolution together. You will work across teams to provide solutions and respond to client questions.

**What you bring**
- _ The experience._ You have worked in the healthcare space, engaging with providers or patients and using an EMR. You understand the fast-paced, high-pressure environment.
- _ The customer-focus_. You have flexible and effective communication and conflict management skills with the ability to translate technical instructions to a non-technical audience. You are empathetic and can respond urgently to client needs. You can gain trust, be an advisor, and build internal relationships. You are committed to empowering clients with the solutions they need to optimize their experience with our products.
- _ The analytical approach._ You are naturally curious. You are a critical thinker who can creatively solve problems, and you continuously pursue knowledge. You are inspired by a fast-paced environment and can rise to the challenge of competing priorities. You can dig deep to

  • Customer Support Specialist

    7 months ago

    Toronto, Canada Emson Creative Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Support Worker

    4 weeks ago

    Toronto, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Toronto. You will be required to assist with daily...

  • Customer Support Specialist

    7 months ago

    Toronto, Canada Disco Full time

    **Title**:Customer Support Specialist - (remote; operating in EST hours; full-time role)_ We believe that learning and community are two of the greatest agents for change. That's why we built Disco, the modern platform to build, operate, monetize, and scale communities that learn together. **About Disco**: Disco is the all in one platform to grow an...

  • Customer Support Specialist

    7 months ago

    Toronto, Canada Plusgrade Full time

    Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...

  • Customer Support Specialist

    3 months ago

    Toronto, Canada Plusgrade Full time

    Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...

  • Project Accounting Specialist

    4 weeks ago

    Toronto, Ontario, Canada Hays Specialist Recruitment Full time $40 - $45

    Hays Specialist Recruitment is seeking a highly skilled Project Accounting Specialist to join their team on a contract basis, with the potential for conversion to a permanent position. The ideal candidate will have experience in project accounting and a strong understanding of financial reporting requirements.About the RoleAs a Project Accounting Specialist,...

  • Customer Support Specialist

    7 months ago

    Toronto, Canada Xylem Full time

    We’re Hiring for a Customer Service Specialist! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem**, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join...

  • Customer Support Specialist

    7 months ago

    Toronto, Canada The Value Builder System Full time

    **At** **The Value Builder System, our goal is to change the world for the better.** Today, small business owners work their entire lives only to earn pennies on the dollar when they sell their businesses. Our mission is to make a positive difference for one million small business owners by the year 2030. **What You’ll Do (Job Description)**: We’re...

  • Customer Support Specialist

    6 months ago

    Toronto, Canada ResQ Full time

    **ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...

  • Customer Support Specialist

    4 months ago

    Toronto, Canada Achievers Full time

    **About Achievers** **Our commitment to you**: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a...

  • Customer Support Specialist

    6 months ago

    Toronto, Canada Achievers Full time

    **About Achievers** **Our commitment to you**: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a...

  • Customer Support Specialist

    2 months ago

    Toronto, Canada RISK Full time

    **Company Description** RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment** **Who We Are**: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000...

  • Customer Support Specialist

    6 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Job Title**: Customer Care Representative **Company**: Provincial Smart Home Services **Employment Type**: Full-time (On-Site) **Salary**: $21 per hour + overtime **Schedule**:Monday - Friday 9AM - 5PM _(with flexibility of evenings and weekends)_ **Please note this is not a remote position** **Company Overview**: Provincial Smart Home Services is among...

  • Customer Support Specialist

    20 hours ago

    Toronto, Canada Practice Better Full time

    Practice Better is changing how Health & Wellness (H&W) professionals are working around the world. Nutrition-based professionals have been underserved for too long with other software solutions which primarily focus on the medical community at large; with the Practice Better platform, H&W professionals can manage their entire practice on one platform,...

  • Customer Support Specialist

    7 months ago

    Toronto, Canada CLEAResult Full time

    Job Description Summary At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and...

  • Customer Support Lead

    6 months ago

    Toronto, Canada CLEAResult Full time

    **We are looking for a talented individual to...** Join the team as an ICS Team Lead to support a Call Center team delivering a residential energy efficiency program. ICS Team Leads provide the call center Support Specialists with guidance to ensure excellent customer service during program delivery. The daily job tasks range from assisting Specialists with...

  • Customer Support Specialist

    7 months ago

    Toronto, Canada The Value Builder System Full time

    **At** The Value Builder System, our goal is to change the world for the better. **Today, small business owners work their entire lives only to earn pennies on the dollar when they sell their business. Our mission is to make a positive difference for one million small business owners by the year 2030. **_ Could this be you?_** **What You'll Do: (Job...

  • Parts Sales and Customer Support Specialist

    3 days ago

    Toronto, Ontario, Canada Joe Johnson Equipment Toronto Full time

    Job OverviewJoe Johnson Equipment Toronto is seeking a skilled Parts Sales and Customer Support Specialist to join their team. This exciting opportunity offers a competitive salary, excellent benefits, and the chance to work with a talented and dedicated team.

  • Customer and Fulfillment Support Specialist

    3 months ago

    Toronto, Canada Cineplex Full time

    Work location: Home Office 1303 Yonge St City: Toronto What you will do: We’re looking for a Customer and Fulfillment Support Specialist (Contract until January 2025) to join our team, reporting to the Sr. Manager, Customer and Fulfillment Services. Possesses a passion for delivering exceptional guest experience and providing solutions for internal or...

  • Bilingual Customer Support Specialist

    7 months ago

    Toronto, Canada CB Canada Full time

    The Opportunity: The Customer Support Specialist facilitates and manages various processes (client specific) within the Contingent Workforce/SOW (Statement of Work) program and associated worker lifecycle process.  The Customer Support Specialist provides front-line customer service to internal team members, clients, vendors and users for the various...