Community Manager

6 months ago

Montréal, Canada DON'T NOD Montréal Full time

Company Description

DON’T NOD is an independent publisher and developer, based in Paris and Montreal, creating original narrative games in the adventure (_Life is Strange_, _Tell Me Why_, _Twin Mirror_), RPG (_Vampyr_), and action (_Remember Me_) genres. The studio is internationally renowned for unique narrative experiences with engaging stories and characters, and has worked with industry leading publishers: _Square Enix_, _Microsoft_, _Bandai Namco Entertainment_, _Focus Entertainment_, and _Capcom_. DON’T NOD creates and publishes its own IPs developed in-house, as well as using its knowledge and experience to collaborate with third-party developers whose editorial visions parallel the company’s own.

**Job Description**:
**_
Why join us?_**
- You wish to contribute to the outreach of DON’T NOD’s projects for both the Paris and Montreal studios;
- You want to join a diverse and committed team, both in its culture and in the content of the games it creates;
- You're looking for an environment where you'll be able to interact with all the teams in a simple and efficient manner;
- You'd like to put your communication skills at the service of an original and meaningful experience based on its characters.

**_ What you'll be doing_**

DON'T NOD is looking for a passionate and dynamic Community Manager to join its communications team. Reporting to the Brand Manager at the Montreal studio and affiliated with the Communications department in Paris, you will create and develop the online community around the brand-new narrative adventure IP currently under development at the DON'T NOD Montreal studio. You'll also have the opportunity to support other DON'T NOD projects as part of the group's Social Media team.

This key role will involve day-to-day interaction with fans and players, as well as being responsible for shaping the new IP's online presence. Working with the on-site teams in Montreal, you'll also be in charge of the corporate social networks associated with the Montreal studio.

Your mission will be:

- ** Social media management**: Create, plan and publish regular content on various social media platforms dedicated to the new IP, using a voice and tone that are inclusive and respectful of diversity, and consistent with the marketing and communications strategy;
- ** Community Engagement**: Actively interact with fans, answer questions, resolve issues and encourage discussion around the IP. Be the guardian of a welcoming and caring environment for our community;
- ** Content creation**: Design and conceive engaging content, including blog posts, visuals and videos, especially tailored towards TikTok and Instagram;
- ** Internal collaboration -** Work closely with:

- The Head of Communications, the Press Relations & Influence team and our Social Media team based in Paris, France;
- The development team in Montreal to align with their creative vision and obtain exclusive behind-the-scenes information and content to share with the community;
- Our Montreal-based Brand Manager in charge of the IP's marketing strategy;
- The studio's Managing Director and support/administrative teams for all corporate content related to the Montreal studio.
- ** Analysis and reporting**: Digital monitoring specific to the North American territory. Track social media performance indicators, analyze trends, and produce regular reports to assess the effectiveness of campaigns and adjust strategies accordingly;
- ** Management of corporate social networks**: Manage the corporate social networks associated with the Montreal studio and align communications with the new IP and the company's vision.

**Qualifications**:
**_
The must-have skills we're looking for_**
- At least 4 years of experience in community management, preferably in the video game or entertainment industry;
- Excellent written and verbal communication skills in French and English;
- Appreciation for video games, particularly narrative adventures;
- Proficiency with major social networks (X (formerly Twitter), Instagram, TikTok, etc.), social media management and analysis tools;
- Creativity and technical ability to generate original content;
- Excellent interpersonal skills;
- Ability to work independently and manage priorities effectively.

**_ What would set you apart?_**
- Proficiency with creation tools (in particular, video editing tied to the specific formats of each social network, such as TikTok and Instagram);
- Solid knowledge of Adobe Photoshop and Adobe Premiere.

Additional Information

We build close-knit teams to encourage a fulfilling work environment for all our employees.

Our teams enjoy a range of benefits, including flexibility, a generous holiday bank, time off, training and career development support, and a personalized Lifestyle spending account.

Additional perks include:

- The possibility of working anywhere in Quebec;
- Insurance and virtual healthcare coverage as of Day 1;
- Partial refund of transport fees (OPUS, BIXI a

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