Community Manager

6 months ago

Montréal, Canada Ubisoft Full time

**Company Description**
Ubisoft’s 21,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

The Community Manager is primarily accountable for supporting the community strategic plan created by the brand’s Community Developer. Responsibilities include communicating with players through social media channels, creating dynamic community content to engage and inform, and driving player feedback to share with the Community Developer and cross-functional partners to support in-game improvements. Community Managers are responsible for having a thorough understanding of contemporary gaming genres and platforms, including fluency with games-as-a-service practices.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Core duties and responsibilities include the following. Other duties may be assigned.
- Collaborate on defining and helping to execute the community strategic plan driven by the Community Developer for your specific brand(s).
- Create player-facing resources and engaging digital content, such as guides, short-form videos, static assets, and educational content, that leverage community trends and highlight key initiatives.
- Interface with internal production resources to produce assets required to support content deliverables.
- Write/review/copyedit outbound communications to ensure readability and alignment with brand tone and key objectives.
- Collaborate with cross-functional partners to align on a content calendar designed to consistently maximize engagement across shared social media channels. Monitor and drive player conversations across these and additional channels.
- Build a Ubisoft identity and develop an active and engaged relationship with players in the fan-base. Help to develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community.
- Assess the community’s pulse, understand community concerns, and communicate community status to internal cross-functional partners.
- Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics.
- Devise and manage contests + other events and facilitate the fulfilment of prize delivery when necessary.

**Qualifications**
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

**EXPERIENCE**:

- 2-3 years experience in a community management or customer service role is preferred.
- Previous experience with user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools.
- Strong understanding of social media services, mechanics, and trends, especially Instagram. Twitter/X, TikTok, and Discord.
- Previous experience with customer first contact and de-escalation is preferred.
- Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
- Excellent communication skills are required.
- Ability to thrive in a highly dynamic environment within a globally distributed team.

**COMPUTER SKILLS**:
To perform this job successfully, an individual should have knowledge of:

- Word Processing Software
- Internet Software
- Spreadsheet Software
- Design Software

**PREFERRED BUT NOT REQUIRED**:

- Experience in the video games industry is a significant plus.
- An enthusiasm for gaming.

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an

Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is regularly required to sit, talk, or hear and occasionally required to stand and walk.
- The special vision requirements for this position include Close vision (clear vision at 20 inches or less).

**WORK ENVIRONMENT**:
The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job. Reas

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