Quality Assurance Advisor

1 week ago

Peterborough, Canada Canopy Support Services Full time

**What We Will Ask of You**: Reporting to the Quality Assurance Program Manager, our Quality Assurance Advisor (QAA) plays an important role. The QAA supports the Quality Assurance Manager (QAM) and agency children and adult service departments maintaining agency standards outlined by the Ministry of Children, Community and Social Services (MCCSS) and sector specific standards. The QAA holds a high degree of responsibility for submitting Serious Occurrence Reports (SORs) within the legal context for risk management, service compliance, safe working environment, operations oversight and business continuity. The QAA’s role is to enhance organizational sustainability and ensures staff are supported to do their best work.

**Primary Responsibilities**:

- Support with implementation of Quality Assurance Measures (QAM) including additional risk mitigation strategies, policy changes, internal form updates and training initiatives as needed.
- Ensure all Canopy and Outside Paid Resources (OPRs) QAM activities operate within relevant legislation and best practice integration within agency adult services to achieve legislative compliance, maintain the ability to provide service delivery and achieve agency goals.
- Act as a resource and support to staff and Program Managers regarding QAM inquiries.
- Conduct Canopy QAM agency audits for adult programs to ensure continued compliance.
- Act, along with QA Manager, as agency MCCSS Compliance Inspection Officer.
- Act, along with the QA Manager, as one of the agency’s Serious Occurrence Reporters (SO) for Residential Licensing Local Registration Authority (SOR-RL LRA) for MCCSS.

**Qualifications**:

- Undergraduate degree in Social Services or a related field or equivalent experience and knowledge.
- Working knowledge of Serious Occurrence reporting guidelines.
- Privacy Officer training or certificate in Information Privacy is considered an asset.
- Ability to maintain positive and professional relationships with mediators, community partners and other stakeholders.
- Compassionate and responsible supporter of people, their families, and community partners.
- Commitment to maximize resources and improve people’s quality of life.
- A valid driver’s license and insurance, access to a reliable vehicle and ability to drive in various weather conditions.

**Who We Are**:
At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.

Taking an individualized approach, we recognize that everyone’s abilities and circumstances are unique, and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, strong communication, and collaboration, they empower and inspire confidence in those we serve. We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.

Our primary service area extends across five regions - Northumberland, Peterborough, Kawartha Lakes, Durham, and Haliburton - and is expanding virtually and physically to reach new areas. With a growing team of over 80 dedicated staff, we work with individuals of all ages to support them in different stages of their lives.

At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.

**What We Can Offer You**:

- Being a part of an engaged and caring work place
- Contributing to our Strategic Directions and FOCUS Accreditation standards
- Strong work/life balance with a work week of 35 hours with emphasis on working some evenings
- Ability to work virtually during COVID, pension and benefits package
- An agency culture founded on our core values of Caring Community, Safety, Transparency, Accountability, Continuous Learning and Collaboration

**We look forward to having a person who shares our passion and commitment to developmental services join us**

**How You Can Join Our Team**:
**Job Types**: Permanent, Full-time

**Salary**: $53,616.97-$70,556.27 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Peterborough, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In per

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