Student Experience Coordinator

2 weeks ago

Peterborough, Canada Trent University Full time

**Job Purpose**:
The Student Experience Coordinator serves community partners by responding to their recruiting needs, offering them access to mature, skilled and energetic students, and coordinating the hiring or placement process. This role is also a key contact for faculty and students to ensure personal, responsive service to meet the needs of program requirements and align interest and skills with the needs of the community. As a champion of experiential learning, this role is responsible for developing relationships with partners in the community and fostering opportunity for Trent students to engage in a meaningful way.

This includes playing a systems and technical role in overseeing the Student Experience Portal. The portal is used for relationship management, event management, e-commerce, jobs postings, student experience record, and online appointment booking.

**Key Activities**:
**Community Engagement**
- Contribute to a cohesive approach to partnership development and management, including streamlined and efficient messaging and communication processes,
- Participate in the community by attending meetings and events, joining working groups and/or boards and be a representative of the university by developing relationships with community partners and employers,
- Ensure that potential and current community partners have a solid understanding of who our students are and how they can collaborate with our programs or hire our graduates
- Under the guidance of team lead, contribute to the development of an annual strategic plan for workplace partnerships and community relations, known as the Employer Recruitment Program (ERP), that will focus on expanding opportunities for experiential learning across all programs as well as hiring of our graduates; this will include an annual plan for outreach to potential partners to coordinate on campus info sessions for students interested in that organization, plan, execute and promote all events related to the ERP, including, but not limited to, employer information sessions (on-campus, virtual and remote), the Career & EL Fair, Graduate and Professional School Expo, Celebration of Research and Community Appreciation,
- Promote all relevant academic and co-curricular programming, as well as student needs and interests to employers and industry contacts as aligned with their needs,
- Consider all Trent programs and departments when meeting with community partners and communicate opportunities to relevant placement coordinator where necessary,
- Research potential employers and recommend student placement or hiring opportunities; where necessary, ensure that appropriate contacts in the university are informed,
- Understand the needs of employers by regularly reaching out and ensuring they are aware of the quality and diversity of our student body for hiring during the summer and after graduation,
- Maintain the process by which the status of business development initiatives, activities and outcomes can be tracked (through Orbis Outcome)

**Experiential Learning Expansion**
- Support and promote experiential learning within the institution and to community partners,
- Remain current in emerging experiential learning theory and practice, such as service learning, work integrated learning, and community-based research,
- Under the guidance of team lead, advise faculty and staff of policy and best practices relevant to experiential learning activities,
- Contribute to discussions with Recruitment, Marketing and Communications to position EL as a key element in the Trent student experience,
- Contribute to the coordination of the established internal EL Working Group by contributing to regular meetings with the group to review best practice and emerging trends to continue towards the centralization of policy and process as it relates to EL at Trent.

**Placement Coordination**
- Collaborate with faculty to remain apprised of any placement courses requiring support and ensure that the appropriate strategy is in place for outreach to community partners,
- Support students in seeking and securing untapped opportunities to provide access to a greater range of placement settings,
- Coordinate courses and workshops to support students as they prepare to engage in EL, this will include in class workshops (networking, resume, cover letter, professionalism, ethics etc) and additional workshops or info sessions to ensure students are prepared for entering the workplace or community organization,
- Liaise with colleagues in Careerspace, Academic Advisors, Academic Skills and Student Affairs to ensure that students are referred to appropriate services when and where needed,
- Coordinate all paperwork and agreements with community partners and students to ensure liability and risk is mitigated,
- Prepare, distribute, receive and track assessment forms associated with placements and internships,
- Act as the point person and manage any issues that may arise during the course of a

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