Employee Services Manager

2 weeks ago

FlorencevilleBristol, Canada McCain Foods (Canada) Full time

**Position Title**:Employee Services Manager

**Position Type**: Regular - Full-Time

**Position Location**:Florenceville GTC

**Requisition ID**: 22414

For us, for family

We know the importance that food plays in people's lives - the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people’s lives through great tasting food, in a way that reflects our values.

The Employee Services Manager is responsible for providing guidance to Tier 1 and Tier 2 roles within the Employee Experience Center. Team members include, Talent Acquisition Specialist (Onboarding), Compensation Specialist, and Employee Lifecycle Specialists. The Employee Services Manager provides leadership and management of resources to ensure the effective, efficient, high quality and consistent response to HR-related inquiries and transaction requests from HR customers.

How You’ll Add Value:

- Lead and provide strategic and operational oversight to the team responsible for handling employee inquiries and processing transaction requests within the HR Systems (Employee Lifecycle Specialist).
- As part of a team across the world you will be supporting our employees in 8 languages, 24 hours per day, with world class tools including over 20 toll-free numbers and live chat functionality.
- Manage HR Specialist teams, creating a collaborative atmosphere, providing guidance, training and motivation as necessary to develop staff
- Continuously sense opportunities to improve HR service delivery through more effective and efficient inquiry, case and transaction processing management
- Forecast and oversee EEC operational performance, metrics and analytics, working with EEC and HR leadership when necessary
- Creating a collaborative atmosphere, providing guidance, training and motivation as necessary to develop staff
- Monitor team performance against expectations; tracking individual and team performance metrics
- Providing technical coaching to specialists within each team, especially as it relates to education HR Customers on self-service capabilities and assessing the degree of case complexity
- Monitor trends in inquiries, transaction requests, and / or issues and share key insights with Director of EEC
- Monitor team performance against expectations; tracking individual and team performance metrics

About You:

- 8-10 years of progressive experience managing operational HR teams
- Post-secondary degree in Human Resources or a related field
- Strong internal consulting skills, with ability to influence change
- Strong business-specific knowledge coupled with strong leadership, project management and analytical skills
- Strong communication skills and the ability to lead and support Specialists
- Strong ability to monitor progress against operational targets, adjusting team behaviour as required
- Strong internal network, providing direct reports with access to leading operational practices
- Working knowledge of HR systems is beneficial, particularly SAP-Employee Central, SuccessFactors and ServiceNow
- McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger._
- McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs._
- The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country._
- Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the _Global Privacy Policy_

**Job Family**:Human Resources
**Division**:Global Human Resources
**Department**:Employee Services
**Location(s)**: CA - Canada : New Brunswick : Florenceville-Bristol

**Company**:McCain Foods (Canada)

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