Front Desk Agent

2 weeks ago

Orleans, Canada Holiday Inn Express and Suites - Ottawa Orleans Full time

**Duties**
- Interact effectively with hotel guest and co-workers to create a positive whole experience. Past hotel experience is an asset.
- Welcome and acknowledge guest according to company standards.
- Ensure uniform and personal appearance is clean and professional and ensure cleanliness of front desk and surroundings.
- Handle guest registration, room assignments and accommodating special request whenever possible in a timely manner.
- Process guest departures, calculate charges and receive payment.
- Book, cancel, change room reservations and assist sales department with inputting and coding group bookings.
- Answer all incoming calls in professional manner and operate switchboard station.
- Ability to understand hotel guest requirements and resolve guest complaints on a timely basis.
- Coordinate with Housekeeping to track room status and guest concerns.
- Provide information on hotel facilities, service hours, share general information on point of interest and take on additional duties as required by the hotel.
- Understand basic accounting principles including debit and credit transactions.
- Ensure privacy of guest and proprietary information.
- Follow hotel policies and procedures in reporting accidents, injuries, security and unsafe work conditions.
- All employees of Holiday Inn Express are expected to actively participate in various training, environmental programs and departmental initiatives for a healthy work environment.

**Qualifications** - Able to work a flexible schedule including weekends, evenings and holidays. Canadian or have legal permission to work in Canada (i.e. open work permit). High School graduate or equivalent. Must be able to understand both oral and written instructions in English and French. Good knowledge and comfort using computers; Word, Excel and Opera System. Experience in customer service and ability to deal with guest complaints. Opera PMS is an Asset.

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: $17.00-$17.45 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

Work Location: In person

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