Front Desk Agent
3 weeks ago
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to guest inquiries, providing information about hotel services, amenities, and local attractions
- Handle guest requests and complaints promptly and efficiently, ensuring guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Maintain the cleanliness and organization of the front desk area
- Collaborate with other hotel departments to ensure smooth operations and excellent guest experiences
**Skills**:
- Bilingual proficiency in English and another language (Spanish, French, etc.)
- Experience working in a hotel or hospitality setting preferred
- Strong knowledge of front desk operations and phone systems
- Excellent customer service skills with the ability to handle difficult situations professionally
- Multitasking abilities with strong attention to detail
- Strong communication skills, both verbal and written
- Ability to work well in a team environment
**Salary**: $16.55-$17.00 per hour
Expected hours: 40 per week
**Benefits**:
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Orleans, ON K1E 0B2: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 2023-11-16
Expected start date: 2023-11-16
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