E-learning Facilitator/coach

3 weeks ago

Ottawa, Canada ICTC Full time

**What will you be doing?**
- Developing and adjusting program plans to meet deliverable requirements.
- Creating and maintaining project schedules, work plans, and calendars of events and meetings.
- Scheduling, organizing, and on-boarding students for courses.
- Facilitating work-readiness and career education through virtual workshops, online discussion groups, webinars, presentations, events, etc.
- Tailoring individual sessions (in person, by phone, online) to student needs, as required.
- Monitoring each students’ progress throughout the courses to ensure each student’s progresses successfully throughout the curriculum.
- Motivating each student to successfully complete the e-learning course.
- Coaching and inspiring each WIL student to achieve their maximum potential.
- Mentoring students as needed to help them meet WIL Digital e-Learning course objectives.
- Providing administrative support and documentation in collaboration with the team.
- Proactively works with internal staff to collaborate on ICTC activities, share information, provide updates and engage staff and others for input and support.
- Attending events and/or focus groups to present information, network, collect
- Ensuring dissemination of materials and messages to internal and external stakeholders through applicable channels.
- Coordinating with all project staff (ICTC and non-ICTC) to ensure proper dissemination of accurate and centralized information to participants and their employers.
- Tracking progress against program plans and specific targets, deliverables, and activities.
- Consolidating program evaluation plan and measurements for success and conducts student follow-up as part of evaluation.
- Proactively identifying any areas where there is a risk of not meeting milestone deadlines or targets to the attention of management.
- Connecting with design, publication, translation departments to support production of materials; reviews products received to ensure specifications are met and delivered to a high quality.
- Reviewing ICTC activities and staying updated on Canada’s ICT sector to support clients.
- Other duties as assigned by management.

**Do you have the following knowledge?**
- Minimum of two years’ experience in education and training.
- Strong facilitation experience for remote or distance audiences.
- Enthusiastic interest in digital technologies and comfort with explaining technical concepts to foundational learners.
- Experience in employment readiness training and understanding of the digital economy.
- Experience with utilizing a Learning Management System (LMS).
- Proficient in adult learning theory and facilitation.
- Knowledge of a variety of instructional media including instructor-led, online, and virtual instructor-led training.
- Verbal and written proficiency in English and French.
- Experience with project management software like Wrike, Microsoft Project, etc.

**What we are looking for**
- Post-Secondary Education degree or diploma or equivalent experience as an educator/teacher, certified facilitator, trainer, adult educator, or career practitioner.
- Proficiency with Microsoft Office Suite, Google Apps, or similar productivity tools.
- Ability to communicate through verbal and written means with individuals, small groups and in front of large audiences at all levels of the organization.
- Strong attention to detail when creating, reviewing, and delivering content.
- Strong working knowledge of ICT systems, tech terminology, and some general background on digital technology education.

**Are you?**
- Ethical: Can you work with confidential information, as this role requires a high level of integrity, sound judgement/confidentiality and ethical compliance.
- Dependable: Do you have a high degree of reliability, organization, and accountability, in order to meet project/funder deliverable requirements?
- Agile: Are you open to change, constantly evolving requirements, on-going feedback focusing on quality and possessing the ability to work with agile teams across Canada?
- Natural Leader: Do you innovate? Do you look at determining a wayforward where there may be no guiding precedent, working with ambiguity, planning, and evaluating own work with little oversight?
- Driven / Creative: Do you have a strong capacity for self-motivation, initiative, and a desire to exceed expectations?
- Collaborative: Are you able to work with and through others in order to achieve results? Do you have the ability to understand others’ needs and perspective, to share information, to communicate updates in order and contribute effectively to help the team reach is goals?
- Professional: Are you able to present yourself and ICTC in a professional manner, maintaining composure and holding a positive attitude, and a strong work ethic?
- Continuous Learner: Do you have a commitment to professional development, a desire to understand ICT trends and the key factors driving change across all industries?
- Champion

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