Front Desk Agent

1 month ago


Toronto, Canada Windsor Arms Hotel Full time

**Job description**

Join our exceptional team at Windsor Arms Hotel as a Front Desk Agent, where you'll be the first point of contact for our guests and play a crucial role in ensuring their experience is nothing short of outstanding Your warm welcome and attentive service will set the tone for an unforgettable stay from arrival to departure.

**Duties & Responsibilities**
- Welcome guests in a friendly, prompt, and professional manner.
- Perform check-in and check-out procedures and process all payments according to established procedures.
- Work proficiently on the hotel's electronic reservation system, as well as other computer programs to ensure a seamless workflow.
- Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity.
- Up-sell rooms where possible to maximize hotel revenue.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Always maintain positive guest relations.
- Resolve guest complaints, ensuring guest satisfaction.
- Coordinate any room changes or moves.
- Upon request, provide guests with recommendations for dining, shopping, and any other inquiries. Has an extensive knowledge of the area.
- Provide callers with accurate information on hotel facilities and services.
- Monitor and maintain a log of all room-related issues.
- Communicate room statuses with housekeeping to coordinate timely check-ins and check-outs. Informs housekeeping of early arrivals and “rush” rooms.
- Document all guest complaints or problems; notify designated department/ personnel to resolve the situation; follow up to ensure completion and guest satisfaction.
- Communicate important information with the previous and next shifts.
- Document maintenance needs on work orders and submit them to the Manager.
- Understand and be able to assist with hotel emergency procedures (guest evacuations, fire alarms, etc.)
- Perform other duties as requested by the General Manager.

**Qualifications and Skills**:

- A minimum of 3 years previous experience working at the Front Desk of a luxury hotel.
- A University or College Hospitality Diploma is an asset.
- Proficient with Property Management Systems.
- Knowledge of computers and cash handling experience is mandatory.
- General knowledge of local area attractions and transportation.
- Excellent communication and organizational skills; friendly and courteous disposition even in stressful situations.
- Must be enthusiastic about working in the hotel industry, and be detail oriented.
- Excellent command of the English language, both written and verbal. Second language is an asset.
- Arrive dressed in professional attire and maintain a neat personal appearance every shift.
- Must be punctual and reliable.

**Job Type**: Permanent

Pay: From $22.00 per hour

Expected hours: 25 - 35 per week

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person


  • Front Desk Agent

    6 months ago


    Toronto, Canada Homewood Suites by Hilton Full time

    Job Summary: **Duties**: - Greet and welcome guests as they arrive at the hotel - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services and amenities - Manage reservations and ensure accurate data entry in the system - Answer phone calls and direct them appropriately - Address guest issues...

  • Front Desk Agent

    3 months ago


    Toronto, Canada Windsor Arms Hotel Full time

    **Job description** We are seeking a friendly and professional Front Desk Agent to join our dynamic team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and...

  • Front Desk Agent

    6 months ago


    Toronto, Canada Windsor Arms Hotel Full time

    **Job description** **Windsor Arms Hotel** is looking to hire a dynamic, self-motivated and enthusiastic **Front Desk Agent** who is passionate about the industry and wants to elevate their career. In this position, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay becomes a memorable experience....

  • Front Desk Agent

    6 months ago


    Toronto, Canada Sonesta Full time

    **Job Description Summary** The Front Desk Agent sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to operate the front desk (including check in/checkout) and assist guests with inquiries and needs to make their stay with Sonesta a Wow. Ensure overall guest satisfaction. **Work...


  • Toronto, Canada Windsor Arms Hotel Full time

    We are seeking a friendly and professional Front Desk/Reservations Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and contribute to the success...

  • Front Desk Agent

    6 months ago


    Toronto, Canada Canada Lands Company Full time

    **Company**: CN Tower **Location**: CN Tower - Attractions, 290 Bremner Blvd, Toronto, ON **Employment Status**: Employee (Seasonal) Contracts may start as early as March and will go to October 31 with a possiblity of extending to early Janauary **Short Summary**: Front Desk Agents manage, book, service and execute all EdgeWalk reservations and products...

  • Front Desk Agent

    6 months ago


    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...


  • Toronto, Ontario, Canada Disability Solutions Full time

    Job DescriptionWe are looking for a dedicated Front Desk Service Director to join our team at Bisha Hotel & Residences. As a key member of our front desk team, you will be responsible for overseeing daily operations, ensuring excellent guest service, and maintaining high standards of professionalism.Key ResponsibilitiesService Delivery: Ensure Overnight...


  • Toronto, Ontario, Canada LE GERMAIN HOTEL TORONTO MERCER Full time

    About the RoleWe are seeking a highly skilled and organized Hotel Front Desk Agent to join our team at LE GERMAIN HOTEL TORONTO MERCER.Job SummaryThis role involves providing exceptional customer service, handling guest arrivals and departures, processing room reservations, and maintaining a smooth front desk operation.Key ResponsibilitiesInvestigate...


  • Toronto, Canada Sonder Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...


  • Toronto, Canada Sonder Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Hotel Front Desk

    2 weeks ago


    Toronto, Canada 3G4 Archive Hospitality Full time

    A collection of heritage-driven, neighbourhood-centric hotels. Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people...

  • Front Desk Supervisor

    2 months ago


    Toronto, Canada Sonesta Full time

    **Job Description Summary** The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising,...


  • Toronto, Canada Sonder Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Front Desk Agent

    6 months ago


    Toronto, Canada Easton's Group of Hotels Inc. Full time

    Job Overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location; prepare...


  • Toronto, Canada Contemporary Computers Full time

    We are looking for a pleasant **Front Desk Receptionist **to undertake front facing and clerical duties for our company. The goal is to make Clients and visitors feel comfortable and valued. Initial Responsibilities - Guaranteed on site presence at 9AM Monday to Friday - Organization and package handling, checking in and dealing with packages and in / out...


  • Toronto, ON, Canada Adecco Full time

    Front Desk Receptionist job opening in Toronto, ON Adecco Professional currently hiring top talent for a receptionist job opening in Toronto, ON (downtown) with our client in the technical arena. This temporary, full-time Receptionist opening is an amazing opportunity for someone looking to further develop and/or sharpen their front facing office support...


  • Toronto, Canada Sonder Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they...


  • Toronto, Canada One King West Hotel & Residence Full time

    **POSITION: VALET DESK AGENT (full time POSITION)** **DEPARTMENT**:FRONT OFFICE **REPORTING TO**:Front Office Manager **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Respond to internal and external guest requests and concerns in a personal, prompt and courteous manner, in person and/or on the telephone. - Responsible for maintaining high and consistent...


  • Toronto, Canada The Broadview Hotel Full time

    **Position: Night Auditor, Overnights (Front Desk Operations)** **The Role at a Glance**:This position plays a key role within our hotels. The Night Auditor is Responsible for overseeing the front desk operations on the overnight shift - hours are typically 11pm - 7am. Our overnight auditor is responsible for greeting and assisting guests and processing...