Front Desk Agent

5 months ago


Toronto, Canada Homewood Suites by Hilton Full time

Job Summary:
**Duties**:

- Greet and welcome guests as they arrive at the hotel
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and provide information about hotel services and amenities
- Manage reservations and ensure accurate data entry in the system
- Answer phone calls and direct them appropriately
- Address guest issues and escalate to management when necessary
- Maintain a clean and organized front desk area

Qualifications:

- Previous experience in a hospitality or hotel environment is preferred
- Multilingual skills are a plus
- Strong guest service orientation with excellent communication skills
- Proficiency in using phone systems and maintaining phone etiquette
- Ability to work effectively in a fast-paced environment
- Bilingual proficiency is desirable

Join our team as a Front Desk Agent to contribute to a welcoming atmosphere for our guests and showcase your customer service skills in a dynamic hotel setting.

**Job Types**: Full-time, Part-time

Pay: $16.55-$25.56 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
- Weekends only

Supplemental pay types:

- Bonus pay
- Tips

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person


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