Ambulance Communications Officer
5 months ago
Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Georgian Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work.
Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place. You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system.
Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer
**here.** We have also developed a
**self-assessment survey** to help you determine if a career as an Ambulance Communications Officer is the right fit for you.
**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: In this role, you will:
- Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system
- Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
- Communicate with individuals who are under stress in a respectful, patient, and calming manner
**Ambulance Communications Officer Training Program**:
If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program. For training only, the incumbent will be required to work full-time hours. This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.
**Hours of Work**
Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.
**How do I qualify?**:
- Proficiency in typing at 35 w.p.m. with 90% accuracy
- Successfully pass CritiCall pre-employment testing
- Security clearance, including Criminal Record Check
- Entry-to-Practice (ETP) training and local on-the job training
- Ambulance Communications Officer Certification
- Restricted Radio Operator Certificate within 30 days of employment
**Multi-Tasking, Organizational and Memory Recall Skills**:
- You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required
- You can maintain control of situations under pressure and manage on-going stress effectively
- You have memory recall skills to receive and retain critical information from callers
**Decision Making, Problem Solving and Critical Thinking Skills**:
- You have professional judgement to assess “real-time” circumstances of emergency situations to determine and deploy appropriate assistance to callers
- You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care.
**Interpersonal, Communication and People Skills**:
- You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others
- You can manage issues using appropriate communication techniques and escalate when necessary
- You have written communication skills to update information, prepare reports, and respond to requests for information.
- You have teamwork skills to work collaboratively with others in a fast-paced, critical incident environment
- You have listening skills to function effectively in a non-visual environment to receive, discuss and understand detailed information from callers
**Other Professional Skills**:
- You demonstrate customer service skills and respect towards others in all areas of your work
- You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure.
- You have the ability to work in a fast-paced, high stressful environment.
**Additional Information**:
**Address**:
- 8 English Temporary - Irregular On-Call, duration up to 6 months, Barrie, Central Region, Criminal Record Check
**Comp
-
Ambulance Communications Officer
3 weeks ago
Barrie, Canada Ministry of Health Full timeConsider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Georgian Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work. Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and...
-
Ambulance Communications Officer
5 months ago
Barrie, Canada Ministry of Health Full timeConsider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Georgian Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work. Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and...
-
Community Caregiver
5 months ago
Barrie, Canada Home Care Assistance of Barrie, Ontario Full time**We are seeking a Community Support Worker who has experience with** Community Clients **Are you looking for a career helping others? Looking for a company that values passion and rewards its employees with great benefits? Your search is over - a Community Support Worker with Home Care Assistance is the job for you!** We are the Champions of Aging! As a...
-
Compassionate Personal Support Worker
1 day ago
Barrie, Ontario, Canada ComForCare Full timeAt ComForCare North Simcoe, we are dedicated to providing exceptional care and support to our clients in the Barrie community. As a compassionate Personal Support Worker (PSW), you will play a vital role in delivering high-quality care that enables our clients to live their best lives possible.Job SummaryWe are seeking a skilled and caring PSW to provide...
-
Security Officer
17 hours ago
Barrie, Ontario, Canada GardaWorld Full timeJob OverviewGardaWorld is seeking a motivated Security Officer to join our team at a recreation centre in Barrie. This role will see you serving as both a customer service ambassador while also ensuring site rules and safety measures are followed.About the RoleThis part-time opportunity involves patrolling on foot around the buildings and properties,...
-
Communications Clerk
3 weeks ago
Barrie, Canada Royal Victoria Regional Health Centre Full time**Job Description**: Communications Clerks have a significant role in the activation of life-saving processes within the health centre including those for the acute stroke protocol, Code STEMI and Code Blue/Pink. In addition, Communications Clerks working in Locating are integral to the Emergency Management Program as they support the ‘central hub’ for...
-
Communications Clerk
6 months ago
Barrie, Canada Royal Victoria Regional Health Centre Full timeCommunications Clerks have a significant role in the activation of life-saving processes within the health centre including those for the acute stroke protocol, Code STEMI and Code Blue/Pink. In addition, Communications Clerks working in Locating are integral to the Emergency Management Program as they support the ‘central hub’ for all initial...
-
Sales Associate
5 months ago
Barrie, Canada Prime Communications Canada Full time**Entrepreneurial spirit. Fun. Results. Teamwork.** **Prime Communications Canada** is the largest Rogers dealer in Canada, with over 50 Rogers and Fido retail locations and B2B services across the country. We are proud to represent Rogers, Canada’s largest provider of wireless communications services and one of Canada’s leading providers of cable...
-
Personal Care Support Specialist
5 days ago
Barrie, Ontario, Canada ComForCare Full timeWe are seeking compassionate and professional Personal Support Workers to join our team at ComForCare North Simcoe in Barrie.Job SummaryProviding high-quality, personalized care to clients is the primary focus of this role. This includes assistance with daily living activities such as bathing, dressing, grooming, and toileting, as well as meal planning and...
-
Healthcare Communications Specialist
4 weeks ago
Barrie, Ontario, Canada Royal Victoria Regional Health Centre Full timeJob Title: Communications ClerkAt Royal Victoria Regional Health Centre, we are seeking a highly skilled and detail-oriented Communications Clerk to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our communication systems and providing exceptional customer service to patients, families,...
-
Community Coordinator
5 months ago
Barrie, Canada Mattamy Homes Full time**Location**: Barrie, Ontario**Company**: Mattamy Homes Canada**Department**: Warranty, GTA Lowrise Division**Employment Type**: Full-Time**Reports to**: Warranty Service ManagerWhen it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people,...
-
Community Associate
5 months ago
Barrie, Canada Regus Full time**Community Associate** **ON, Barrie** The world of work is changing short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they wantin over...
-
Office Coordinator
3 weeks ago
Barrie, Ontario, Canada Our City Financial Group Full timeWe are seeking an Office Coordinator to join Our City Financial Group. As an Office Coordinator, you will be responsible for establishing office procedures and routines, scheduling appointments, and maintaining manual and computerized information filing systems.Key ResponsibilitiesOffice Administration: Determine and establish office procedures and routines,...
-
Office Coordinator
4 weeks ago
Barrie, Ontario, Canada Barrie Truck & Trailer Repair Tire Center Full timeWe are seeking an experienced Office Administrator to join our team at Barrie Truck & Trailer Repair Tire Center. The successful candidate will be responsible for reviewing and evaluating new administrative procedures, delegating work to office support staff, and establishing work priorities.The ideal candidate will have excellent interpersonal skills, be...
-
Office Manager
4 weeks ago
Barrie, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking an organized and proactive Office Manager to oversee the daily operations of our office in Barrie, Canada. The successful candidate will be responsible for managing office operations, supervising administrative staff, and developing office policies and procedures.Key Responsibilities:Manage office operations, including scheduling,...
-
Office Assistant
5 months ago
Barrie, Canada Simcoe County Airport Service Full timeJob Summary: **Duties**: - Perform clerical tasks such as filing, data entry, and organizing documents - Answer and direct phone calls in a professional manner - Assist with customer inquiries and provide excellent customer support - Utilize computerized systems for scheduling appointments and managing office tasks - Maintain office cleanliness and...
-
Office Manager
2 months ago
Barrie, Canada Park Place Dental Full time*Job Summary* *Responsibilities* - Oversee daily office operations, ensuring a smooth workflow and efficient use of resources. - Manage staff schedules, including hiring, training, and performance evaluations. - Handle budgeting and financial management for the office, including monitoring expenses and revenue. - Serve as a liaison between healthcare...
-
Office Coordinator
2 months ago
Barrie, Ontario, Canada beBee Professionals Full time $35,000 - $45,000Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to manage daily office operations at beBee Professionals in Barrie. As a key member of our team, you will be responsible for ensuring the smooth operation of office activities, supporting staff, and maintaining administrative tasks.Key ResponsibilitiesManage incoming...
-
Office Administrator
2 months ago
Barrie, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking an organized and proactive Office Manager to oversee the daily operations of our office in Barrie, Canada.Key Responsibilities:Manage office operations, including scheduling, correspondence, and file management.Supervise administrative staff and provide training as needed.Develop and implement office policies and procedures.Maintain office...
-
Administrative Officer
5 months ago
Barrie, Canada STARK GROUP LTD. Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Delegate work to office support staff - Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services - Assist in the preparation of...