Ambulance Communications Officer

7 months ago


Barrie, Canada Ministry of Health Full time

Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Georgian Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work.

Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place. You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system.

Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer
**here.** We have also developed a
**self-assessment survey** to help you determine if a career as an Ambulance Communications Officer is the right fit for you.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: In this role, you will:

- Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system
- Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
- Communicate with individuals who are under stress in a respectful, patient, and calming manner

**Ambulance Communications Officer Training Program**:
If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program. For training only, the incumbent will be required to work full-time hours. This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.

**Hours of Work**
Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.

**How do I qualify?**:

- Proficiency in typing at 35 w.p.m. with 90% accuracy
- Successfully pass CritiCall pre-employment testing
- Security clearance, including Criminal Record Check
- Entry-to-Practice (ETP) training and local on-the job training
- Ambulance Communications Officer Certification
- Restricted Radio Operator Certificate within 30 days of employment

**Multi-Tasking, Organizational and Memory Recall Skills**:

- You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required
- You can maintain control of situations under pressure and manage on-going stress effectively
- You have memory recall skills to receive and retain critical information from callers

**Decision Making, Problem Solving and Critical Thinking Skills**:

- You have professional judgement to assess “real-time” circumstances of emergency situations to determine and deploy appropriate assistance to callers
- You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care.

**Interpersonal, Communication and People Skills**:

- You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others
- You can manage issues using appropriate communication techniques and escalate when necessary
- You have written communication skills to update information, prepare reports, and respond to requests for information.
- You have teamwork skills to work collaboratively with others in a fast-paced, critical incident environment
- You have listening skills to function effectively in a non-visual environment to receive, discuss and understand detailed information from callers

**Other Professional Skills**:

- You demonstrate customer service skills and respect towards others in all areas of your work
- You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure.
- You have the ability to work in a fast-paced, high stressful environment.

**Additional Information**:
**Address**:

- 8 English Temporary - Irregular On-Call, duration up to 6 months, Barrie, Central Region, Criminal Record Check

**Comp



  • Barrie, Canada Ministry of Health Full time

    Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Georgian Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work. Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and...


  • Barrie, Canada Ministry of Health Full time

    Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Georgian Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work. Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and...

  • Communications Clerk

    2 months ago


    Barrie, Canada Royal Victoria Regional Health Centre Full time

    **Job Description**: Communications Clerks have a significant role in the activation of life-saving processes within the health centre including those for the acute stroke protocol, Code STEMI and Code Blue/Pink. In addition, Communications Clerks working in Locating are integral to the Emergency Management Program as they support the ‘central hub’ for...

  • Communications Clerk

    7 months ago


    Barrie, Canada Royal Victoria Regional Health Centre Full time

    Communications Clerks have a significant role in the activation of life-saving processes within the health centre including those for the acute stroke protocol, Code STEMI and Code Blue/Pink. In addition, Communications Clerks working in Locating are integral to the Emergency Management Program as they support the ‘central hub’ for all initial...

  • Sales Associate

    7 months ago


    Barrie, Canada Prime Communications Canada Full time

    **Entrepreneurial spirit. Fun. Results. Teamwork.** **Prime Communications Canada** is the largest Rogers dealer in Canada, with over 50 Rogers and Fido retail locations and B2B services across the country. We are proud to represent Rogers, Canada’s largest provider of wireless communications services and one of Canada’s leading providers of cable...

  • Community Coordinator

    6 months ago


    Barrie, Canada Mattamy Homes Full time

    **Location**: Barrie, Ontario**Company**: Mattamy Homes Canada**Department**: Warranty, GTA Lowrise Division**Employment Type**: Full-Time**Reports to**: Warranty Service ManagerWhen it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people,...

  • Community Associate

    7 months ago


    Barrie, Canada Regus Full time

    **Community Associate** **ON, Barrie** The world of work is changing short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they wantin over...

  • Office Manager

    2 months ago


    Barrie, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking an organized and proactive Office Manager to oversee the daily operations of our office in Barrie, Canada. The successful candidate will be responsible for managing office operations, supervising administrative staff, and developing office policies and procedures.Key Responsibilities:Manage office operations, including scheduling,...

  • Office Assistant

    3 weeks ago


    Barrie, Canada Keltic Contracting Full time

    **Job Overview** **Duties** - Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date and organized. - Manage filing systems, both electronic and physical, to maintain easy access to important documents. - Type correspondence, reports, and other documents as needed. - Proofread documents for accuracy and clarity before...

  • Office Assistant

    6 months ago


    Barrie, Canada Simcoe County Airport Service Full time

    Job Summary: **Duties**: - Perform clerical tasks such as filing, data entry, and organizing documents - Answer and direct phone calls in a professional manner - Assist with customer inquiries and provide excellent customer support - Utilize computerized systems for scheduling appointments and managing office tasks - Maintain office cleanliness and...

  • Office Coordinator

    3 months ago


    Barrie, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to manage daily office operations at beBee Professionals in Barrie. As a key member of our team, you will be responsible for ensuring the smooth operation of office activities, supporting staff, and maintaining administrative tasks.Key ResponsibilitiesManage incoming...

  • Office Manager

    3 months ago


    Barrie, Canada Park Place Dental Full time

    *Job Summary* *Responsibilities* - Oversee daily office operations, ensuring a smooth workflow and efficient use of resources. - Manage staff schedules, including hiring, training, and performance evaluations. - Handle budgeting and financial management for the office, including monitoring expenses and revenue. - Serve as a liaison between healthcare...

  • Office Administrator

    3 months ago


    Barrie, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking an organized and proactive Office Manager to oversee the daily operations of our office in Barrie, Canada.Key Responsibilities:Manage office operations, including scheduling, correspondence, and file management.Supervise administrative staff and provide training as needed.Develop and implement office policies and procedures.Maintain office...

  • Administrative Officer

    7 months ago


    Barrie, Canada STARK GROUP LTD. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Delegate work to office support staff - Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services - Assist in the preparation of...

  • Office Supervisor

    3 months ago


    Barrie, Canada Culligan 507ON Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance **Position Overview** Culligan is currently seeking an individual experienced in customer-focused positions to act as an Office Manager. This position reports to the President of the dealership and is responsible for the management of all office staff. The Office Manager will oversee...

  • Administrative Officer

    7 months ago


    Barrie, Canada MELON WEB DESIGNS Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Review, evaluate and implement new administrative procedures - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment - Administer policies and procedures related...

  • Office Manager

    7 months ago


    Barrie, Canada Sienna Senior Living Full time

    If you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Office Manager is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As an Office Manager your typical day will impact in the following...

  • Administrative Officer

    7 months ago


    Barrie, Canada Fine Maid Ontario Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Delegate work to office support staff - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment - Administer policies and procedures related to the release of...

  • Office Manager

    2 months ago


    Barrie, Canada Aspira Waterford Barrie Retirement Living Full time

    If you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Office Manager is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As an Office Manager your typical day will impact in the following...

  • Office Receptionist

    3 months ago


    Barrie, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at beBee Professionals in Barrie, Canada.Key ResponsibilitiesProvide exceptional customer service to clients and visitors, ensuring a positive and welcoming experience.Manage incoming calls, schedule appointments, and maintain office calendars with...