Payments Processing Tcaf Officer

2 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

Reporting to the Senior Manager, Payments Processing, this position is primarily responsible for ensuring all payments/transfers transmitted through Electronic Funds Transfer/RBC Express Systems are completed within the established timeframes as outlined in KPI (Key Performance Indicator). This individual acts as a key referral point for same day/future value payments from valued clients. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles.

**What will you do?**
- Responsible for providing a high level of service and support to a global client base by consistently meeting measurable KPI.
- Carry out all critical responsibilities related to various EFT/RBC Express functions such as: Account Manager Approval, Possible Duplicate Transfer, Repair Missing Credit B/B; Bank Information; Account Validation; Repair Missing Contract Number (s); Repair Invalid Clint FX Number;PVR2 Not Available; RFX Not Available; Book Conversion; Domestic Reverse EFT Express and Notifying Receiving Transit.
- Ensure that operational, financial and reputation risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities
- Cancels payments and advises clients when unable to process payment due to incomplete information as per established procedures
- Contacts CTM (Credit Transaction Management) and or Account Managers for approvals where daily transactional limit is exceeded
- Responsible for daily booked foreign exchange transactions and prepares manual entries as required.
- Ensures all required fields on EFT Express are completed and formatted properly
- Verify EDI Transactional Risk upon Account Manager Approval; Act as a backup in updating EDI Transactional Risk upon Account Manager Approval

**What do you need to succeed?**

**Must have**:

- 2 - 5 years’ experience in Wire payments
- In-depth knowledge of day to day Payments Processing procedures
- Strong customer service experience
- Strong organizational & decision-making skills
- Shift Flexibility (Evenings, weekends, statutory holidays as required)
- Ability to work in hybrid environment

**Nice to have**:

- Knowledge of CPA, LYNX, SWIFT, RBC Express and BESS systems

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work

LI-Hybrid

LI-POST

**Job Skills**

Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Deadline Management, Detail-Oriented, Interpersonal Communication, Interpersonal Relationship Management, Key Performance Indicators (KPI), Payments, Prioritization, Problem Solving, Product Services, Teamwork

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-01-30

**Application Deadline**:
2024-02-06

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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