![United Way Simcoe Muskoka](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Job Summary:
The Customer Service Representative assists clients with income or energy challenges through the initial screening process of the Low-Income Energy Assistance Program (Leap) managed by United Way Simcoe Muskoka on behalf of gas and electricity companies in Ontario. This position preforms clerical, telephonic, and data-management duties with a focus on dignified customer service, efficiency, accuracy, and confidentiality. Our unique social enterprise call centre generates revenue that is re-invested back into the community in collaborative projects that focus on solution to social issues.
**Responsibilities**:
- In-bound call centre
- Responsible for answering LEAP and OESP designated phone lines in a courteous, efficient manner, striving for call efficiencies, and managing callers in crisis.
- Support management team by providing feedback on workflow and discrepancies.
- Maintain work in progress reports and notify management of inconsistencies in reporting
- Maintain confidentiality of information according to UWSM policy.
**Skills**:
- Strong data management and analytical skills
- Ability to manage multiple tasks and work under pressure
- Strong written and verbal communication skills
- Culturally sensitive and experienced working with vulnerable populations
- Ability to exercise highest level of discretion, confidentiality, ethics, and integrity
- Able to work independently, but open to coaching and professional feedback
- Ability to analyze situations and provide positive and appropriate responses and solutions
- Strong organization and time management skills
- A valid driver’s license and reliable vehicle is required
**Salary**: $20.70 per hour
Schedule:
- Monday to Friday
**Education**:
- DCS / DEC (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
**Salary**: $20.70 per hour
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- DCS / DEC (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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