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Customer Service Agent

1 month ago

Midhurst, Canada Home And Business Management Services Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 7 hours per week
- Education: No degree, certificate or diploma
- Experience: Experience an asset
**Work setting**:

- Business sector
- Private sector
- Retail/wholesale establishment/distribution centre
- Business
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Answer written and oral inquiries
**Computer and technology knowledge**:

- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Security and safety**:

- Criminal record check
- Driver's validity licence check
- Driving record check (abstract)
**Transportation/travel information**:

- Own transportation
- Own vehicle
- Valid driver's licence
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Repetitive tasks
- Walking
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Parking available

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