Customer Service Representative

6 months ago

Toronto, Canada GM Financial Full time

Overview:
**Why GM Financial?**

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

**Responsibilities**:
**About the role**:
We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work and you are using your skills to create a memorable impact. Dealer Support Representatives are the primary point of contact for our GM dealer network.The Dealer Support responsibilities include responding to all dealer inquiries received and provide support for.The representative collaborates with resources from other functional areas as well as external vendors and partners when necessary. They must have a high level of soft skill as well as the ability to communicate and understand automative finance contracts and key processes.

Qualifications:

- Ability to provides exceptional service with a positive, empathetic and professional attitude.
- Ability to provide timely and accurate responses to multi-channel internal and external requests related to Lease & Loan accounts.
- Proficient knowledge of contracts and/or automotive financing.
- Adapts easily to rapid changes, in requests, processes and procedures.
- Makes sound judgement decision and escalates any unresolved issues to team leader.
- Self-motivated and works with mínimal supervision while positively participating in a team environment.

**Experience**
- Secondary School required.
- Post secondary education preferred.
- 2 years of experience in a customer service or office environment is preferred.
- Previous automotive industry experience is preferred but not required.
- Must be fluent in French and English.

**What We Offer**
- Excellent Health, Vision and Dental Benefits.
- Bi-lingual Pay Differential if fluent in French.
- Company Match program for RRSP contributions
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Dynamic relationships between teams and leadership
- Quarterly Volunteer Opportunities
- Hybrid work schedule offered; ability to work a portion of your week from home.

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