Employee Relations Manager

2 days ago

Vancouver, Canada Amazon.com.ca, Inc. - A49 Full time

Seven years in employee relations, functional human resources or labor/employment law, with at least five of those years of experience in workplace/EEO investigations and/or labor/employment law
- Bachelor’s degree required; advanced degree, law degree, or other specialized training in labor/employee relations a significant plus
- Experience coaching, consulting and advising employees and HR & business stakeholders
- Experience managing conflict resolution in the workplace
- Experience facilitating employee listening sessions/focus groups
- Experience designing and delivering training programs
- Strong ability to analyze data, develop and prepare standard and ad hoc reports, and present findings with conclusions, responses, and recommendations to HR and business leaders.
- Technically proficient in MS Outlook, Word, Excel, Access, & PowerPoint

The central objective of Amazon’s Employee Relations team is to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values. To support that objective, this position’s responsibilities fall into proactive and reactive categories. The individual will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts. The individual also will work as a project manager on proactive initiatives that improve employee relations and engagement. On a reactive basis, the individual will undertake a significant amount of work on critical employee relations issues that are highly sensitive and typically can only be successfully completed with limited time. These include conducting workplace investigations and advising on challenging employee situations. Balancing time between proactive efforts and urgent-response is a critical component for success in the position.

**The individual will also work proactively to**:

- Partner with business leaders and HR teams to create and sustain positive employee relations programs and best practices
- Work directly with employees at all levels to identify, address and resolve concerns through mechanisms like listening sessions, focus groups, conflict resolution, and one-on-one coaching
- Design and deliver positive employee relations trainings and communications
- Conduct, analyze, and action plan from multiple levels of employee feedback and other data to drive and sustain positive employee relations
- Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations

The position reports to an Employee Relations Principal or Director. The position will be based in Vancouver, Canada and is a full-time position that could require travel up to 40% of the time over the course of the year.

Vancouver, BC, CAN
- Sound judgment and decision-making, deploying emotional intelligence in every interaction with our employee base
- Strong interpersonal and persuasion skills, enabling individual to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed organization
- Strong written communication skills and the ability to develop effective executive level messaging, reports and presentations
- Proven problem solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure
- Experience working with large amounts of quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems
- Acts with sense of urgency, a bias for action, and with a desire to thrive in a dynamically growing environment
- Highly motivated, confident, resilient, thoughtful, proactive and intellectually curious
- Demonstrated ability to successfully navigate complex, international organizational structures
- Ability to handle confidential and sensitive information with extreme discretion
- Labor Relations knowledge and experience is a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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