Business Development Manager

7 months ago

Burnaby, Canada Caesarstone Full time

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team

In your role as a Business Development Manager for Caesarstone, your responsibilities will be centered around driving revenue growth and fostering strong relationships with key customers. You'll need to demonstrate a keen interest in boosting sales, a personal drive for success, and a commitment to achieving your goals, all while maintaining a strong focus on delivering exceptional customer service.

As a sales professional, your tasks will encompass various aspects of sales strategy, including developing effective customer account plans, managing existing accounts, spotting new business prospects, and ensuring a high level of customer satisfaction. This opportunity will allow you to utilize your sales and business development expertise while representing a brand renowned for its excellence in the industry.

One of your primary duties will involve managing key sales accounts. This entails nurturing and expanding relationships with significant customers, acting as the intermediary between the company and various stakeholders such as Stone Fabricators, Architects and Designers, Kitchen & Bath Retailers, Builders, General Contractors, and Stone Suppliers within your designated territory.

**KEY RESPONSIBILITIES**:

- **Account Management**: Manage and nurture existing accounts to cultivate long-term, mutually beneficial partnerships. Understand each customer's unique needs, preferences, and project requirements to provide tailored solutions.
- Maintain an open line of communication with your Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
- Regularly utilize and leverage CRM for customer tracking, maintaining, analyzing, and managing customer requirements.
- Maintain existing customer relationships, develop new relationships, and network to grow market share, with accounts of all sizes, through regular customer visits and product knowledge presentation sessions.
- Develop and execute comprehensive customer / sales plans to drive business growth.
- Manage projects in the pipeline through quality checks and other follow-up.
- Monitor and manage appropriate levels of merchandising materials and samples, for assigned customers, in support of the brand and product in your market.
- **Business Development**: Prospect, identify, and pursue new sales opportunities in the premium countertop market. Conduct market research to identify potential customers and maintain a robust pipeline of qualified leads.
- **Sales Strategy**: Develop and implement effective sales strategies to achieve revenue targets and expand market share. Collaborate with the sales team and management to align strategies with overall company goals.
- **Customer Relationship Management**: Cultivate strong relationships with customers, architects, designers, contractors, and other key stakeholders. Ensure exceptional customer satisfaction by addressing inquiries, resolving issues promptly, and exceeding expectations.
- Collaborate with Order Fulfillment team (OFS) and Operations and logistics to ensure high level of customer service for customers and working with internal stakeholders to mitigate any potential obstacles.
- **Product Expertise**: Become an expert on our premium countertop product range, understanding its features, benefits, and advantages over competitors. Articulate product value propositions persuasively to customers.
- **Negotiation and Closing**: Skillfully negotiate contracts, pricing, and terms with customers to achieve win-win agreements. Effectively close sales deals to meet and exceed quarterly and annual targets.
- **Market Insights**: Stay updated on industry trends, competitor activities, and market dynamics. Utilize this knowledge to refine sales strategies and capitalize on emerging opportunities.
- Develop and maintain a high degree of product and industry knowledge (e.g. attend industry events, trade shows, membersh

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